Hideaway at Royalton Negril

I took my boyfriend on his first all inclusive getaway here. This was my 4th time to Jamaica but have been to multiple all inclusives in the Caribbean. Check in was a breeze! Fast and easy and we were quickly shown to our room which was very nice and comfortable. We had room 8212 and had a beautiful view. Eric was our concierge and he was great. He admitted he was new and wasn't very knowledgeable but he was friendly and helpful. The resort is beautiful and really well laid out with easy access to everything. We easily booked a la carte reservations at the desk outside of the giftshop. Ocean Point Bistro - stunning views, great atmosphere and wonderful service from Kadeen! We also had breakfast there a couple of times and loved it. Grazie Italian - Great service from Shernette! Food was really decent too. Dorado - Not good at all. We were the first ones in for dinner. Waited an hour for our entres with no drink refills at all and watched other parties get served who came in after us. We were about to walk out when our food finally arrived and although the food wasn't bad, the experience was. Armadillo tex mex- Our favorite! GREAT food and great service! Hunter Steakhouse- awful. Our server was great with the drinks but again we waited 40 minutes for our entree just to be told the side I ordered wasn't available, my veggie burger was burnt and inedible and my bf's burger was just tasteless frozen patties. We walked out. We DID hear a lot of "we don't have that" or "we are out of this" for the week. We made the most of it but it got tiring come the end of the week. The buffet had great food and tons of options but service definitely needs to improve, especially for breakfast/lunch. If you were lucky you eventually got a drink but then you never saw your server again, no refills and the resort was not busy at all. Scoops cafe- AWESOME! The girls there are sweet and so hardworking. Loved the boozy coffees! Room service - awful. Takes over an hour every time and the food isn't great at all. My boyfriend ordered a chicken burger and it was a couple chicken nuggets on a bun. Chana and Donovan at the pool bar are FANTASTIC! Chana is so sweet, and you have to try one of her Hummingbirds! Entertainment left a lot to be desired. Not a lot of it around. We were excited for the rock show just to be told the band didn't show up. Gift shop is SO overpriced! The timeshare people are relentless and we were approached more times than I can count even after telling them I work for an airline. Beyond annoying. This resort has a LOT of potential and I know most of the staff are new and there are growing pains after the hurricane. We absolutely made the most of our vacation and had a great time, met some awesome people but would we come back? Probably not unless the price was right. The 4 star rating is because the resort IS beautiful and there WERE some great standout staff.

Our stay at this location was below average at best. To start off, out driver with Nexus Tours was extremely rude, once we were dropped off he openly asked if we were tipping him. Upon arrival to the hotel, we checked in and our reservation was wrong. We paid an extra fee to pre select our room as there was three of us, so we needed a room with two beds. We even emailed beforehand to ensure that this was accommodated - there was no reply. We had to wait an extra two hours to get our room and it was after 5pm once we got it. It of course wasnt equipped for three people (ie/ only two robes, two coffee mugs, not enough towels, only two chairs on the balcony etc) this was brought to the front desk's attention but that seemed to be a hassle to get. We addressed these issues with Ayeisha from Management, we requested a refund of that fee which was denied so we requested a late checkout instead which was honoured and was suppose to be noted in our reservation when we came down to the front desk to request this the morning of. The rest of the week was just sub par, we had to line up every morning for 20mins+ for breakfast when there were empty tables. No one told us that there was separate dining area for the Hideaway guests. We only found out about it the day before we left. 🙄 the food was delicious but often more then not there was empty serving dishes at the buffet and the fruit selection for a tropical country was very disappointing. The only fruit they served was pineapple, honeydew, canteloupe, watermelon and apples. No bananas, mangoes, papaya, guava, avocado, grapefruit, oranges etc...things you would expect from a "luxury resort." The jerk hut was excellent and fresh. There is a food truck at the main pool, we didnt really eat there with the exception of patties which were dry. We ate at several et la cartes. Food was fine for the most part but be prepared to wait 1hr+ for your food. The bars and coffees shop routinely "didnt have" or "ran out" of supplies. The coffee shop offers a variety of smoothies but never really had the ingredients. At one point at the hideaway bar, they ran out of rum....in a country that produces rum. Our drinks werent automatically made with top shelf alcohol, you had to ask for it. The bar staff at the hideaway and the main bar by the stage seemed to be unfriendly. We were met with eye rolls, no manners and kissing of the teeth when ordering or asking questions. Entertainment throughout the day/evening was decent. The app was handy with the list of activities and events. We spent time at the hideaway pool and main pool, go early to get your chair. The beach was probably the worst beach ive been to in the caribbean. The resort sits on a cove, not attached to seven mile beach. The hideaway beach you may want to take water shoes as theres small rocks/shells, seaweed, the main beach along the cove is a bit better and it goes all the way around to other hotels if you wantes to walk it. If youre looking for crystal blue water, i did not see that the week we were there. Our room was great but it was a bit cramped with three people - there was a jacuzzi tub in the middle of the floor which ended up being our storage area. Shower is big, two sinks, mini bar etc. We were above the Hideaway bar which at times was loud in the afternoon. Checkout was a process as well, we went down to get our late checkout, it was not noted on our file, so we had to track down management to have this rectified - again, which took time. We went back to the room to get ready and none of our bracelets worked to get back into the room so we had to go back to the lobby, which wasted more time. The resort is in the middle of nowhere and not walkable to the main strip. We arranged for a taxi one evening to take us to Ricks Cafe and Ivans Restaurant through the hotel, this cost us $80usd round trip which was very expensive. There is no 24hr bar - no place to even get a coffee/eat/water if youre an early riser like I was. There is a coffee maker and supplies in the room but who knows when the last time that machine was cleaned and i wasnt disturbing my sleeping friends at 5am to make something. The gym opens at 6am with basic equipment and was usually occupied. Our overall experience wasnt the greatest and i would give this resort 2.5/10. We will not be back.

Chana at the Hideaway pool bar! Super friendly, very attentive and knows how to have fun (shots, shots , shots)!!! She was always smiling and truly enjoys her job! She makes amazing drinks! A+++

Jovasha from Prime has been excellent with making our stay enjoyable as well as very helpful with finding anything we needed. She even decorated our room for our 30th anniversary . Overall, hospitality was excellent along with the views! Must try the Ocean Point Restaurant.

Jovasha has been fantastic in making our stay as enjoyable as possible