Ocean Eden Bay

Was real nice, recommend to everyone!!! Venus was a star from the privilege front desk!!!

Very laid back resort . Food was delicious I really enjoyed . I highly recommend upgrading to privilege that way you get butler service and top shelf liquor/lounge . Jason at lobby bar was amazing his heart is very visual I seen a lady fall and he went above & beyond . Tiesha & Shearon were also great at main lobby bar . They always greet with smile and make sure all needs were met . I pray all the joy they gave us this week is poured back into their life and they know how much we they’re appreciated

Everything was great! 10/10! Tanika was the best at the steakhouse restaurant!!

Had a beautiful trip to Ocean Eden Bay with friends. Our location was perfect for easy access to the beach, pool and amenities. What stood out to us was the service. Exceptional service at every level. Our Butler Ryan was paramount in ensuring our needs were met. Issues were dealt with quickly. The whole staff from servers, maids, workers down to the towel ladies was amazing. Also Billy, fresh and Kitty provided constant entertainment. Superior service all around.

TERRIBLE CUSTOMER SERVICE FROM OCEAN EDEN BAY and H10 RESORTS. I'm a travel agent. I booked some clients into two rooms at the Ocean Eden Bay a couple of months ago for a stay this past week. There's a promotion running where if you book directly, they provide the round-trip transportation from the airport. The fine print in the confirmation e-mail says: Please request the service at least 72 hours prior to your arrival at the hotel. Valid at all our Caribbean hotels! Clients were arriving on Friday. I e-mailed the resort on Monday, 5 days prior, with the details of their flights, so that the transportation could pick them up. THE RESORT FINALLY RESPONDED ON FRIDAY MORNING. Their e-mail said, "Please contact the transportation company XXX" with their contact information. Of course it was too late to schedule the transportation, since it was the morning of the clients' arrival. The clients had to pay $50 per couple to make their own way to the resort. For five continuous days I repeatedly e-mailed Ocean Eden Bay and the H10 Resorts about reimbursing my clients. All I ever got was a form letter response from BOTH COMPANIES, saying "please contact the transportation company." It was never the transportation company's fault. They never got the information that my clients were arriving, because Ocean Eden Bay didn't ever tell them, or respond to me initially. My clients were NEVER reimbursed. Ocean and H10 ignored me and them. The resort is great. But if you ever have any issues with the property, don't expect to have them resolved. TERRIBLE CUSTOMER SERVICE from management.