Ocean Eden Bay

I’m still in complete shock. In the middle of the night during our stay at Ocean Allure Eden Bay in Jamaica, I woke up with a bat pressed against my back in bed. I freaked out while my husband took a photo and video. Staff seemed afraid to remove it and kept calling it a “ratbat.” My husband ended up letting it outside. The whole thing felt like an out-of-body experience, and I’m still shaken by it. The next morning, the manager escalated the incident after I told her I was a nurse and explained why I was concerned about possible rabies exposure. She told me that we were in a tropical region and that things like this happen. That felt dismissive when I was asking for help getting evaluated. The nurse on property was kind and offered to call a private hospital to arrange care. The resort covered the $50 nurse visit, and the manager told me I’d have to pay for the taxi and any hospital services myself. I appreciated that staff moved us to another room. The replacement room smelled of mildew, the shower was dirty, and there were no trash cans. The manager promised a deep clean and said trash cans would be delivered. Both took longer than I expected, especially since it was outside peak season. What has stayed with me most is how the resort handled the exposure. I expected staff to document what happened and help me get prompt medical care. I’d like management to explain how it plans to handle a bat in a guest room and help the next guest get care if this happens again. If you’re staying here, please look around your room at check-in for signs of bats, rodents, or other animals. If you spot an animal, keep your distance and notify the front desk right away. Overall, I’d give the resort 3 out of 5. The grounds were beautiful and the butler service was efficient. The food and housekeeping were mediocre, and I heard staff express concerns about low wages. We made the best of our trip, but we were both ready to get home to our own beds. Once I arrived home- I went straight to emergency room where I had to get 2 injections in my rear end and arm for rabies. I have to get 3 more injections within the next two weeks as hell. Boy-what a trip!

Conference Facilities – Inadequate Power Accessibility We are currently attending a conference at the hotel, and one significant concern is the limited availability of extension cords and accessible power outlets. With participants seated at multiple tables and relying on laptops throughout the sessions, there are insufficient provisions to ensure that each table has access to electricity. For a hotel hosting professional conferences and business events, adequate power accessibility should be a basic requirement. This oversight creates unnecessary inconvenience and affects participants’ ability to engage productively. I strongly recommend that the hotel improve its conference facilities by ensuring that sufficient extension cords or dedicated power outlets are available at every table to accommodate modern business and technology needs.

Our Review of Ocean – The Good, the Bad and the Little Things! I always like to include both the good and bad points in a review. I think it makes for a more balanced account and gives potential visitors a fair reflection of what a resort is really like. It's also worth explaining that we were originally booked at a Sandals resort but were moved to Ocean because our original hotel hadn't yet been repaired following the storm. This certainly wasn't Ocean's fault, but I think it's important to give a little background. We were allocated a third-floor, partial sea-view room with a hot tub in Block 4. This was quite a step down from our original Sandals booking, so I'll admit I was probably already a little disappointed before we even arrived. That said, here's our experience. The Good Points 👍 The location is fantastic. Beautiful beach views, a large, modern hotel and a great choice of restaurants. I particularly liked the coffee shop at the end of Main Street. Our favourite restaurant was Captain's, and the buffet always had a great selection. The staff there were excellent. In fact, the staff throughout the hotel deserve a special mention. They are incredibly helpful and friendly. We also had access to a butler as part of our Privilege package, and they were fantastic. A big thank you to them for all their help. It's that wonderful Jamaican friendliness and warmth that really makes a difference. Their interactions with guests make you feel welcome, and they genuinely seem to want you to have a great holiday. You can't help but warm to them. Yeah mon!! There is also a great selection of excursions available to book through the hotel, and we took advantage of a few of these. The evening entertainment was good too, and we particularly enjoyed the Michael Jackson experience. Although our children are now grown up, it was lovely to see how much there was on offer for younger guests. There seemed to be plenty to keep children entertained, and it was great seeing so many families having a fantastic time. It's definitely a family-oriented resort. Finally, a little personal highlight for my wife: the hotel cats! She loved feeding them, and we became quite good at sneaking a few treats from the buffet to them at most mealtimes. 😊 The Not-So-Good Points – The 1%'ers Individually, these things might seem quite minor, but when you start adding them together, they can make a difference to your overall experience. A lack of introduction to the resort We weren't given a welcome tour, nor were we shown a map or properly talked through the facilities available. We're generally quite good at exploring, but even we managed to miss the water park, bowling alley and arcade, which we only discovered on our last day! A little introduction on arrival would have made a big difference. Restaurant service Some of the restaurants, particularly those in the Privilege section, seemed understaffed. Service could be quite slow, and you sometimes found yourself waiting longer than necessary. For example, you might get a coffee and then wait another ten minutes for some milk! Interestingly, we actually found the other restaurants offered a better overall experience than some of the Privilege options. The Italian restaurant This was the restaurant I had probably been looking forward to the most, but unfortunately, it was by far our biggest disappointment. I'm still not quite sure how some of the food could be described as Italian! Definitely not what I was expecting. Room location and noise We were in Block 4, directly above the pool DJ. Now, I'm all for people having a good time. It's their holiday, after all, and there's absolutely nothing wrong with enjoying yourself. However, this wasn't what we had originally booked. We were expecting a more peaceful and relaxing holiday. For us, the main pool became a bit of a no-go area because of the volume of the music and the constant party atmosphere. That's absolutely fine if that's what you're looking for, but we were hoping for somewhere to relax and chill out. That's quite difficult when you're right in the middle of party central! Room facilities There were a few little things missing from the room that you would probably take for granted elsewhere. No dressing gowns (a first for us), nowhere obvious to hang wet towels (we resorted to using door handles), and nowhere on the balcony to hang wet swimwear or beach clothes. There wasn't even a toilet brush! Let's just say that made for a challenging bathroom situation at times. Housekeeping Cleaning standards were also a little inconsistent, particularly in our block. On several occasions, we walked past rubbish left on the stairs or in the corridors that appeared to have been there for several days. It's one of those little things that, although not a major issue in itself, does detract from the overall appearance of the hotel. Overall Thoughts Despite the negatives, we did enjoy many aspects of our stay. The location, the beach, the choice of restaurants, the entertainment and, above all, the wonderful staff all helped make it a memorable holiday. I think it's important to remember that some of our disappointment was probably influenced by the fact that we were originally booked elsewhere and had different expectations of the holiday. Ocean has plenty going for it, and I can certainly see why families enjoy staying here. However, for couples looking for a quieter, more relaxed break, I'd suggest giving some thought to your room location, particularly if you're allocated a room overlooking the main pool. As I said at the beginning, these are just our experiences and observations. None of the negatives individually ruined our holiday, but sometimes it's the little things that add up. There is a lot to like about Ocean, but there are also a few areas where a little more attention to detail could make an already good resort even better.

Very clean and nice atmosphere. I say the only bad thing was that the staff forgot our happy anniversary banner and welcome gift . We never received it . Otherwise the food was good and the drinks too

This is our third Ocean experience, my wife and I celebrated our 20th wedding anniversary at Eden Bay. The resort layout was fantastic and best of our three Ocean experiences. We never felt that we were fair away from the pool, beach, lobby or restaurants! The resort staff were fantastic being both polite and efficient. I'd like to call out the staff below: Monque is fantastic supervisor, we ran into her several times and she was so polite and friendly. She made a bracelet for my wife that she absolutely adores. She's definitely the kind of person who needs to be promoted! Lynden was our waiter at the Steak House, he was super efficient and quick, an absolute pleasure to deal with! Billy and Lee were the standout Entertainment personalities. You can tell from their enthusiasm that they love their jobs and are definitely best people on those roles! The cleaners, wait staff, restaurant staff, bartenders were all fantastic and the call outs above are not meant to diminish them. The food was fantastic as well, we noticed many rooms were utilizing the Ocean Eats room service however we preferred to dine in person. Our favourite a la carte restaurant was the Steak House, followed by Blue Moon. We also tried Sugar Cane, Sakura, and the Jerk Hut, they were good as well. Mikes was great as well for an evening hot chocolate and cookie. The Sports Bar had ample seating, two pool tables which were free and a ping pong table which was also free. We're definitely be back to the island!