Riu Ocho Rios

Hotel was amazing staff was friendly, very attentive, food was great, Hotel was very clean and nice I would definitely stay there again and I would definitely recommend it

PROS: Overall the resort has really nice restaurants and food! The staff throughout have been very nice and helpful. The rooms are clean are fairly updated. We had room 1277. The resort is very large and kid-friendly with water areas for them to have a nice time. CONS: There aren't many adult activities after dinner hours. There are some minor things that should be addressed before guests arrive to their room (such as the grab bar in the shower was loose) and the safe in the room takes some constant pressing of the buttons). You also have to slam the slam the door to close it. If you do decide to stay here, don't get a room on the side where there is an entertainment building (not on RIU's property) had music BLASTING all day o Saturday!! This was totally unexpected and unexceptable!

Great time at RIU Ochi Rios as usual. Food, drink, entertainment was very good. The staff were helpful and friendly

My stay at RIU Ocho Rios had a mix of positives and challenges. My 2 kids and I stayed in May 2026 and unfortunately I had a number of issues.  The property itself is clean and well‑maintained, and most of the staff I interacted with were friendly.  The beach was truly beautiful.... one of the highlights of the stay.... and the food was good. Under normal circumstances, these positives would have made it easy for me to simply enjoy my vacation without any complaints. However, the issues I experienced outside of those areas were significant enough that I couldn’t ignore them. I’m generally an easy‑going person, and I don’t like to make a fuss or jump online to post negative reviews. My day job requires strong communication, so instead of turning to social media or public complaints, I decided to reach out to management directly and explain what happened in a clear, professional way. Based on many online reviews, I honestly didn’t expect much of a response. But management surprised me. They were very responsive, they listened, and they followed up quickly. The resolution they offered was more than I anticipated, and they handled the situation with respect and professionalism. Their willingness to address the issues directly made a meaningful difference. Although my initial stay at Riu Ocho Rios wasn’t ideal (I was stressed out 😫)... the way management handled my concerns showed a genuine commitment to guest satisfaction.  I appreciated how seriously they took the matter.

It was ok but no water sports at the hotel, the junior suite isn’t good for four people at all the fact I have a 14 year old and 7 year old and we are all in one room you would expect a suite to have a section for the kids to sleep in. There wasn’t any night club for adults at night so come 11pm there’s nothing to do.