Riu Palace Tropical Bay

Wife & I Went 06/23-06/30/2026 We were offered an Ocean Front Upgrade for $200.00 for the week, so we took it. At this resort I probably would not do it agin being the rooms are very far back from the beach and would have been just as happy with the partial view and saved the $200.00. It was our anniversary so they did send up a bottle of champagne with a nice note wishing us a happy anniversary…Was a nice touch. The service in this hotel is one of the best we’ve had in our 17 trips to Jamaica. Everything from the housekeeping to the food servers to the guys working the maintenance on the beach we’re absolutely fantastic and other than a few caveats I would without a doubt give this five stars. The issues we had were that the beach should have a designated non-smoking area. It is Jamaica after all and you will smell people burning weed so that’s a given, but the cigarette smokers are very inconsiderate. Our section at the beach where we were sitting basically had no smokers until two women showed up and decided to smoke. As the wind was blowing their exhaled smoke directly upon us. I went up and nicely asked them if they would be considerate and just step back a bit when they'd smoke, and then return to their seats being that none of us here were smoking… They rolled their eyes and lit up more cigarettes with pride and puffed away. So rather than create any issues, we just moved on to a new location. Second, is the lack of public bathrooms so you’ll be constantly running to your room should you need to relieve yourself. There is basically one set of public bathrooms far back by the entertainment stage way away from the beach. Third issue I had, keep in mind we’ve been to Jamaica 16 times prior to this trip I have to say one of the things I look forward to when I go to Jamaica is jerk chicken. This resort out of all the trips I’ve been to Jamaica prior probably had the worst jerk chicken. I only had it once being it was really not acceptable. I did see many people over the week lined up for it. Maybe it was just a bad day, but I’ve had so much better even at resorts that are not of this quality. Forth caveat, was that, and I’m not trying to be a snob, but many people just didn’t follow the rules. You think that when you’re dining at any of the theme restaurants you would be somewhat in a casual acceptable attire, whereas people showed up in worn T-shirts, and in one particular case at the buffet, a guy came in with no shirt on and in a swimsuit and was asked to please leave and come back with a shirt on, he didn’t listen. He went right to the food bar loaded up a plate, came back and sat down a table whereas the staff then immediately came back and advised him he had to leave. It appeared he had a friend there who had just finished eating and gave him his shirt, and the friend then left shirtless from the buffet. Keep in mind it’s posted everywhere you must be covered up in the dining hall. OVERALL THE PLACE IS GREAT AND WE HAD A FANTASTIC TIME !!! The BEACH IS Beautiful ! Plenty of lounge chairs, just have to get up early if you want some of the best shade. Pools were beautiful, with lots of activity at the Swim Up Bar Pool. Families with kids at the others. The Upstairs Cappuccino Bar / Sports Bar was excellent !!! We made it a point to stop in several times a day for espresso, snacks & martinis. Note: Lorenzo makes The Best ESPRESSO Martinis & DIRTY Martinis. As for the Restaurants… Both the Italian & Japanese were EXCELLENT !! Steakhouse - MEH The Buffet was hit or miss but when it was on was Fantastic… Breakfasts and Lunches at the buffet were always Great ! The Buffet Dinners were just ok, lotta times the dinner options were just too over cooked. Everyone we dealt with was excellent, but here’s some of the staff we feel deserve special recognition for the outstanding service they provided and highly recommend you seek them out. 1. Shahanie - Works at the Buffet 2. Dianna - Works at the Buffet (Look for the Eyes …LOL) 3.Williams - Works at the Buffet 4. Alexa - Works at the Japanese Resturant 5.Judith - Server on the Beach 6. The House Keepers of our room. Everyday was a please to come up to our perfectly cleaned room and be greeted by the surprise towel animals on our bed Highly Recommend, even with the minor caveat you’re sure to have a great time.

Locked out of rooms locks not fixed for two weeks probably still broken . Cockroaches in 24 hour lounge flies in fridge cockroaches in steakhouse cockroaches wanting to dine with us in the buffet aircon leaking mold on towel to show beg for top shelf drinks management useless (julian) wrote my complaints on a drink coaster slipped on wet floor because of aircon tui rep there absolutely useless shes only interested in taking money for excursions complaints were sent to tui from Jamaica fell on deaf ears continued with complaints when back in uk tui offered me £60 that’s £15 per person an absolute disgrace oh and u can’t use all facilities at the riu next door so ur paying for something u cant use AVOID THIS RUN DOWN HOTEL

Me and my husband, have just come back from this hotel Riu tropical palace Negril Jamaica. When we arrived after a long journey, our check-in was prompt and we were given a refreshing tropical juice and rum drink, which we much appreciated. Our room was clean and ready, our towels and flannels were replaced daily. Even had a mini bar plus optics including rum 😃. Staff were very helpful and friendly especially, coctail bar = Alecia and Krystal. Day pool bar =Sillion and Andrew. Breakfast buffet =Derval. Evening buffet = Kerron and Nakeeda. Who were sisters. Entertainment team brilliant and worked very hard to please all. Overall very good hotel and couldn't fault service at all. Would definitely recommend and consider going again. Also you are directly on a beach ⛱️ And beautiful sunset 🌇.

Our 2nd visit here and apart from one issue, we loved it as much as our first visit. With 3 adults we were looking for a King bed and sofabed and the man on reception worked his magic and found exactly the right room for us, in the location we wanted. Buffet was as fabulous as last time and Andre on the dinner service was wonderful.....very helpful, cheerful and attentive. The Steakhouse was great, we visited 2 times and had no problem getting a booking. We visited the coffee shop every evening and the ladies there were really lovely. My only issue with this resort is the lack of shade on the beach. The beach is absolutely stunning (tho I did get stung by a jellyfish) but so many of the trees were devastated by the hurricane, there is insufficient shade on the beach now. Riu really should provide some parasols imo. New trees have been planted, but it'll be some years till they provide the sort of shade prehurricane. This is the only reason I've given 4 stars. In every other aspect it's definitely a 5 star resort. I'd love to come back, but not until the shade issue is improved.

Sadly, I would not return to this hotel. We repeatedly had to go to reception to request that our room be cleaned. Some days it was done, other days it wasn’t. Every day we left the room early, with a tip on the bed and the green sign on the door, but housekeeping still seemed to operate on their own terms. Customer service at the front desk was also disappointing, with poor communication throughout our stay. In our room, part of the ceiling actually collapsed, yet we were still expected to remain there for the night. We had to ask to be moved on the actual day. The entertainment team, however, were amazing and clearly worked very hard, unfortunately, the same cannot be said for the rest of the hotel. Food labels on the buffet were often inconsistent or incorrect, which made dining frustrating at times. Overall, this was not the standard we’ve come to expect from RIU hotels we’ve stayed at previously. It’s especially disappointing as this was our first visit to Jamaica, and unfortunately, it did not leave a good impression.