Secrets St. James Montego Bay

My husband and I experience was interrupted by the hurricane category five. We had a couple of days Prior to the hurricane and I must say we enjoyed ourselves. The staff was outstanding before, and during, and after the hurricane. We could not believe how resilient they were. They were kind. They kept a smile on their face and went above and beyond to make sure we were OK. Even though our environment was not as it was before the hurricane, the staff made us feel really good in spite of the conditions. We did not miss a meal, and the food was delicious. Hospitality was outstanding!!!

I have been a UVC Member since 2012 with this resort chain. It seems since Hyatt has acquired these properties things have diminished extensively. I hosted my 50th Birthday at the property for 6 nights 7 days and while the majority of the team members were kind and professional a few made it a bit unpleasant. Also the property, facilities and food quality are in need of a refresh.

Very good experience, would go again. Service was excellent all the way around. Bar tenders, waiters, waitresses. Great coffee shop in tnt morning. The morning breakfast buffet was terrific.

Will not be going back to that resort from customer service to the basics of having bottled water in the room and taking g 3 hours to bring it with 4 phone calls

I had such an amazing time at secrets hotel. Big up to all the staff for their lovely services. The property is well clean and kept and very welcoming. The room were very luxurious, cool and clean. I believe this was worth every dollar that i spent. Big up to the chefs , bartenders, waiters for their wonderful customer service and making sure that i felt at home. Secrets is not a Secret because the world needs to know that this one of the best hotels here in Montego Bay Jamaica. :)