It’s always disappointing writing such a negative review. I travelled to Kenya Bay with my family, hoping to enjoy the North Coast, but we had a terrible experience at the hotel. Firstly, half the hotel is under renovation, and a lot of the amenities were closed or unavailable for the 4 days we were there. None of this was mentioned prior to booking the hotel. We got ‘newly refurbished rooms’, but they were not completely done (as you’ll see in the pictures I attached). The showers barely worked and didn’t have hot water, the sliding doors wouldn’t lock and there were so many unfinished areas in our rooms. You’d expect a hotel in Mombasa to have a functioning pool, but what we found at Kenya Bay was a hazard for a pool. The pool was closed for 2 days for ‘treatment’, but after 2 days the pool water was milky from the chlorine and our eyes burned. But that’s not the worst part, the tiles from the pool were coming out. It was so easy to pull them out of the pool and the risk of cutting yourself was really high, and there was a whole section in the pool with tarp as its floor. The hotel has 2 restaurants, but we were unable to order food from them. One of the restaurants closed at 6pm, we asked to order some food at 5pm but we were told that the chef was not around, this was the case for the 4 days we were there. And worst of all we asked our travel advisor from Exotic Tours to get in contact with Kenya Bay to inform them about the issues we faced, with the pictures i have attached, but they didn’t respond. Before booking here make sure you don’t run into the same issues we had, there are many hotels that are worth checking out.
Had an absolutely amazing time. All The staff was very helpful in very way. Thank you Mr Kalsi for your warm welcome. We'll definitely go back again.
Great hospitality & good dining.
Excellent hospitality & recommend it 100%
Enjoyed our stay very much. Great food. Very clean. Friendly staff. The best…. Omari, Joseph and Abu in the water sports centre. They completely made the holiday for us. Very knowledgeable and happy to share loads of information about the local wildlife and history, always with a smile. Top guys we will always remember.
It’s always disappointing writing such a negative review. I travelled to Kenya Bay with my family, hoping to enjoy the North Coast, but we had a terrible experience at the hotel. Firstly, half the hotel is under renovation, and a lot of the amenities were closed or unavailable for the 4 days we were there. None of this was mentioned prior to booking the hotel. We got ‘newly refurbished rooms’, but they were not completely done (as you’ll see in the pictures I attached). The showers barely worked and didn’t have hot water, the sliding doors wouldn’t lock and there were so many unfinished areas in our rooms. You’d expect a hotel in Mombasa to have a functioning pool, but what we found at Kenya Bay was a hazard for a pool. The pool was closed for 2 days for ‘treatment’, but after 2 days the pool water was milky from the chlorine and our eyes burned. But that’s not the worst part, the tiles from the pool were coming out. It was so easy to pull them out of the pool and the risk of cutting yourself was really high, and there was a whole section in the pool with tarp as its floor. The hotel has 2 restaurants, but we were unable to order food from them. One of the restaurants closed at 6pm, we asked to order some food at 5pm but we were told that the chef was not around, this was the case for the 4 days we were there. And worst of all we asked our travel advisor from Exotic Tours to get in contact with Kenya Bay to inform them about the issues we faced, with the pictures i have attached, but they didn’t respond. Before booking here make sure you don’t run into the same issues we had, there are many hotels that are worth checking out.
Had an absolutely amazing time. All The staff was very helpful in very way. Thank you Mr Kalsi for your warm welcome. We'll definitely go back again.
Kenya Bay Beach
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It’s always disappointing writing such a negative review. I travelled to Kenya Bay with my family, hoping to enjoy the North Coast, but we had a terrible experience at the hotel. Firstly, half the hotel is under renovation, and a lot of the amenities were closed or unavailable for the 4 days we were there. None of this was mentioned prior to booking the hotel. We got ‘newly refurbished rooms’, but they were not completely done (as you’ll see in the pictures I attached). The showers barely worked and didn’t have hot water, the sliding doors wouldn’t lock and there were so many unfinished areas in our rooms. You’d expect a hotel in Mombasa to have a functioning pool, but what we found at Kenya Bay was a hazard for a pool. The pool was closed for 2 days for ‘treatment’, but after 2 days the pool water was milky from the chlorine and our eyes burned. But that’s not the worst part, the tiles from the pool were coming out. It was so easy to pull them out of the pool and the risk of cutting yourself was really high, and there was a whole section in the pool with tarp as its floor. The hotel has 2 restaurants, but we were unable to order food from them. One of the restaurants closed at 6pm, we asked to order some food at 5pm but we were told that the chef was not around, this was the case for the 4 days we were there. And worst of all we asked our travel advisor from Exotic Tours to get in contact with Kenya Bay to inform them about the issues we faced, with the pictures i have attached, but they didn’t respond. Before booking here make sure you don’t run into the same issues we had, there are many hotels that are worth checking out.
Had an absolutely amazing time. All The staff was very helpful in very way. Thank you Mr Kalsi for your warm welcome. We'll definitely go back again.
Great hospitality & good dining.
Excellent hospitality & recommend it 100%
Enjoyed our stay very much. Great food. Very clean. Friendly staff. The best…. Omari, Joseph and Abu in the water sports centre. They completely made the holiday for us. Very knowledgeable and happy to share loads of information about the local wildlife and history, always with a smile. Top guys we will always remember.
It’s always disappointing writing such a negative review. I travelled to Kenya Bay with my family, hoping to enjoy the North Coast, but we had a terrible experience at the hotel. Firstly, half the hotel is under renovation, and a lot of the amenities were closed or unavailable for the 4 days we were there. None of this was mentioned prior to booking the hotel. We got ‘newly refurbished rooms’, but they were not completely done (as you’ll see in the pictures I attached). The showers barely worked and didn’t have hot water, the sliding doors wouldn’t lock and there were so many unfinished areas in our rooms. You’d expect a hotel in Mombasa to have a functioning pool, but what we found at Kenya Bay was a hazard for a pool. The pool was closed for 2 days for ‘treatment’, but after 2 days the pool water was milky from the chlorine and our eyes burned. But that’s not the worst part, the tiles from the pool were coming out. It was so easy to pull them out of the pool and the risk of cutting yourself was really high, and there was a whole section in the pool with tarp as its floor. The hotel has 2 restaurants, but we were unable to order food from them. One of the restaurants closed at 6pm, we asked to order some food at 5pm but we were told that the chef was not around, this was the case for the 4 days we were there. And worst of all we asked our travel advisor from Exotic Tours to get in contact with Kenya Bay to inform them about the issues we faced, with the pictures i have attached, but they didn’t respond. Before booking here make sure you don’t run into the same issues we had, there are many hotels that are worth checking out.
Had an absolutely amazing time. All The staff was very helpful in very way. Thank you Mr Kalsi for your warm welcome. We'll definitely go back again.
Kenya Bay Beach - Informații
Localizare:
- aprox. 5 km de centru orașe
- direct lângă plajă
- timpul de deplasare de la aeroport aprox. 35 min.
- Locație
- Calitatea cazării
- Camere, Servicii
- Servicii
- Valoare
- Curățenie
- ZNathani2026-07-19Foarte bun
Had an absolutely amazing time. All The staff was very helpful in very way. Thank you Mr Kalsi for your warm welcome. We'll definitely go back again.
- NorthStar384232444932026-07-18Excepțional
Great hospitality & good dining.
- Naseem Amin N2026-07-18Excepțional
Excellent hospitality & recommend it 100%
De ce merită să alegi acest hotel Kenya Bay Beach
- atmosferă intimă
- potrivit pentru familii
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