Papillon Lagoon Reef

I’m writing this review for my experience at the resort. Red flags: some things should work without asking. Our toilet was broken on arrival. The sink too. We took two half broken bathrooms as a bad sign: reactive rather than proactive. The hospitality manager wondered what the fuss was about: they can fix it. Except I don’t want to wait on a toilet repair at the start of my holiday. The check-in staff found it very funny when we asked about beach towels, but would not say why… A white sandy beach with a beautiful sea is what they promise in the photos: you cannot use the beach, you will be surrounded by people aggressively selling you things. Once you make it to the sea, bring goggles unless it’s high tide: there are a lot of sea urchins. Good points: the waiting staff are very friendly and approachable. The landscaping is amazing. Food is pretty good. The monkeys are (generally!) fun to have around. Pool is nice.

Came here for our honeymoon stayed 3 days then 3 days away on safari then back for 7 days , hotel is very clean and the staff are so friendly and welcoming rooms are spacious and serviced daily breakfast lunch and dinner were very good plenty of variety and all cooked very well , as it was our honeymoon we had champagne waiting in our decorated room on arrived. The waiting staff were excellent especially Omar who served us nearly every day and was very polite and friendly, we can’t recommend this hotel highly enough. Thank you all so very much

Of all the Beach Hotels we stayed at in Diani , this easily pass as the worst of them all , very unprofessional staff almost missed our return back flight as they detained us at the gate to confirm if we left behind our room keys . We explained countless times to the security guard at the gate that we left the key on table inside our room but they still had to keep us waiting as they checked if what we saying is true . What is the cost of a room key in relation to destroying a guest’s feeling about your property? Their rooms are also substandard in every sense , terrible scalding showers inside bathtubs very risky to shower in them ,old creaking beds! Our rooms were never cleaned up the the whole day till we had to complain severally and then that is when they sent a room steward by 5pm for room cleaning ! That is total disrespect to paying guest but again it it shows how unprofessional this hotel can be ! The food variety and options are so limited there is nothing to write home about . The only saving grace are some of the nice staff at the restaurant and Pool bar area but their Front office team can do with a lot of training in customer care , it is simply lacking with them !

We had the best honeymoon.Very clean resort,beautiful enviroment,Staff are very friendly.Good food.Only the locals at the beach were very aggresive. Thanks to the hotel security for ptotecting the hotel guests. Thanks to our safari guide sally for an amazing safari in amboseli +tsavo east. Liam safari made the best recommendations to say in papillon lagoon reef. very honest tour company and the best for safari in diani. Very smooth conversation via whatsaap +254710239929. wasini dolphin tour was wonderful aswell. we also visited a village Thanks to all staff in Papillon Lgoon reef

Good location and staff were fantastic. Seamless check in process with the nicest staff and even allowed us to check in early as we arrived earlier than expected. The resort has alot to work on in terms of modernizing or atleast maintaining the rooms. Bathroom was terrible, very old and not well set up. Cocktails weren't great and food variety at buffets were limited. This hotel could be outstanding if changes are made, they already have the most wonderful staff and they are the true highlight staying here