Papillon Lagoon Reef

The hotel is in a great location. The biggest downside is the $42 per person fee for extending your stay. The monkeys peeking into the room through the window in the morning were great. The rooms are average. There was a problem with hot water in the shower. There was so much soap under the faucets it looked like no one had ever cleaned them. There was a problem with water pressure from the faucets and in the shower, and with the faucets and showerheads all calcified, it was really hard to wash properly. The windows, as they are, let mosquitoes and monkeys into the room. The food was poor—though I wasn’t hungry, there wasn’t much of a selection. No lifeguard at the pool; the pool was only moderately clean—you couldn’t see the bottom. They also ran out of Coke Zero for an entire day once. There were no interesting activities for kids, and the ones for adults were just so-so. No air conditioning in the restaurant—that’s just the African way, take it or leave it. The exchange rate at the hotel’s currency exchange was very poor. When you go out to the beach, tons of people swarm you to sell you something—but first, they’ll tell you their whole life story. The staff favors guests who tip generously or are from European countries. There’s no window in the bathroom, just a mosquito net. There are no window curtains in the bathrooms either. If it weren’t for the mushrooms and the location, the rating would be lower.

Helloooo travellers, The property is immense, with monkeys roaming around, which made the stay unique! We stayed in a family room, and the service was excellent. Special thanks to Betty, Fatuma, Albert, Mealli, and Thomas for their great care. The food was delicious, and the pool was clean. The evening entertainment was average, and the landscaping could use a few improvements to help the resort reach the standard it deserves. Overall, we had a great stay! Until next review, Ciaooo

We spent 9 days at Papillon Lagoon Reef in July for a family holiday, staying in a family room. The hotel has a fantastic location right on Diani Beach — honestly one of its biggest strengths. The grounds are green and relaxing, though some of the water features were a bit dirty with algae. The facilities and rooms are okay but definitely old, and the whole place could use a refurbishment. Nothing terrible, just dated. The service, however, was great. The staff were warm, friendly, and always ready to help, which made our stay feel comfortable. Food at the buffet was fine — not amazing, but not bad either. Breakfast, lunch, and dinner all had enough variety to get by, but nothing really stood out. Overall, it’s a good hotel for a family holiday, and we enjoyed our stay. With some upgrades, it could be excellent. I would stay again.

The hospitality from the staff stood out for me.Shout out to Thomas,Salim,Fidelis,Rahim,Fredrick,Joseph,Roy,Shaban, Moses.You made my 3 night stay memorable.

We had a very pleasant stay in papillon reef. Rooms are OK and very clean. Staff are very friendly and helpful. The food was good especially the seafood was fresh. Recommend by stallone our guide in savoury East,amboseli and maasai mara. 6 days was not enough to stay in this beautiful hotel 😢 . Many thanks to papillon lagoon and our local safari guide. Looking for the best safari experience WhatsApp stallone +254710239929