Villa Park Sun Island

Very nice island, lot of things to do. Good food, nice rooms, perfect weather. SHAH ALAM was very professional, helpful and kind. He managed our honemoony to be better. Highly recommend!

Perfect beaches drinks and service by people Especially ( Myai Mamata Sonu (main bar) Manik (restaurant)) Huge island with so much entertainment and different things to do

Amazing place, a real authentic Maldivian Island with a tropical forest, white sand, sharks, manta’s, fishes etc This place has everything you need, from relaxing areas to party areas. We hope to get back and find again the authentic maldivian dishes !

FORMAL COMPLAINT – SEAFOOD BARBECUE On 7 September 2026, I and my friend Ana Figueiras went to Reception to book the Seafood Barbecue advertised by the hotel on the 8th of September for US$125 per adult. Before making the booking, we repeatedly asked the receptionist to confirm the exact conditions. We specifically asked whether all the food shown on the menu was included, whether drinks were included, and whether our nine-year-old child, Dinis, would be free of charge. We asked these questions several times and were repeatedly told YES: the food was included, drinks were included, and children under 12 were free. Based on these clear statements, we agreed to attend the dinner. When we arrived at the beach, the table was prepared for five people, but the child was not provided with any food. We were later told that the reservation was only for four people and that drinks were not included, directly contradicting the information given to us at Reception. The meal provided also did not correspond to the Seafood Barbecue experience we had been led to expect. The child was eventually offered only a vegetable soup, which was not an appropriate substitute for the meal. We explained the situation to the waiter and subsequently to the supervisor. Instead of resolving the problem, we were offered the possibility of paying half price for the child or receiving alternative food from another restaurant. We therefore decided not to continue with the dinner and had to take the child to the buffet so that he could have a proper meal. We are particularly concerned that, when the receptionist was contacted, she subsequently denied giving us the information that both Ana Figueiras and I clearly remember receiving. I speak fluent English and lived in England for 13 years; there was no misunderstanding. We consider this a serious failure in communication and service. We paid for an experience based on information explicitly provided by hotel staff, but the conditions and service provided were completely different. We therefore request a FULL REFUND of the US$125 paid per adult and a formal explanation from hotel management. That refund was done by the manager. We will also submit this complaint to our travel agency, Soltrópico, and request their intervention. We ask that the receptionist who made the original booking be present during the meeting with management so that the facts can be clarified directly.During our meeting this morning, the manager apologized for what had happened and clearly offered us the Seafood Barbecue on September 8th free of charge for all five of us, stating that we would only have to pay for the drinks. However, when we spoke to him again, he completely denied having made this offer and changed the terms, saying that only the child would be free. We are absolutely certain about what was communicated to us and find it extremely disappointing and unacceptable that the manager is now denying his own words, as if we had misunderstood the conversation. We are not confused about what was said. This change of position is highly unprofessional and has further damaged our trust in the hotel and in the way this complaint has been handled Room: 101 Other guests: Room 168 Date: 7 September 2026

The island itself is absolutely beautiful — truly a dream destination. The housekeeping was excellent, and the waiters were fantastic: friendly, attentive, and always helpful. Unfortunately, the experience with the host was extremely disappointing. The communication was unfriendly, unprofessional, and often difficult. The most serious issue was that our private family pictures were given to another family. This was a clear and serious violation of our privacy. What made the situation even worse was the complete lack of an apology or any proper explanation from the host. We find it unacceptable that private family photos were handed to strangers and that this serious incident was not handled appropriately. A beautiful island and great staff cannot make up for such a serious breach of privacy and the poor treatment we received from the host. Overall, a beautiful place with wonderful waiters and good housekeeping, but the host’s behavior, communication, and especially the handling of our private photos left us very disappointed.