Riu Palace Mauritius

Excellent service by Mr Vashish ( Barmen at Le Morne ) !

From the outset this hotel was friendly , clean. Nothing was too much trouble for the staff. Having been away since we are still to find somewhere to live up to this. It was my birthday during the stay the staff went out of their way to to decorate our room. The food in the restaurant was flavourful well cooked & in plentiful supply. The chef was so sweet seeing I had my hands full he even carried my plate to the table for me. The guys behind the bar went out of their way to make us off menu cocktails. This holiday was amazing & this hotel definitely all about the service .

I am sorry to write such a negative review on such a visually stunning resort but after spending a week ruined by diabolical "hot" food and incessant cigarette smoking needs must. Reaching the isolated resort area from the airport involves a 1hr 20min journey on winding , bumpy country roads. I could not fault our excellent Club class room , the beautiful surroundings or the friendly hard working staff especially Mohip at the Maravanne Bar and Pierre at the Club Pool Bar. However we soon realised that the food at the hotel was sub-standard. The main buffet restaurant pre-cooks ( badly ) vast amounts of food which due to being kept under heat lamps / warming trays ends up lukewarm , dry and congealed. The quality of the meat was often poor, tough and fatty. We opted to eat at the speciality restaurants on 3 nights hoping for better quality fresh cooked food but the hot food repeatedly did not appear to have been cooked to order and was again lukewarm and of terrible quality. For example , in the Club Restaurant , who on earth thinks that a tiny piece of overcooked dry fish served solely on a vast plate of green beans is an appetising main course? On the last day of our stay my wife developed a severe stomach upset which lasted for 7 days after our return to England. This was reported to the hotel on our return home. The hotel not only allows but encourages smoking in outside areas, having ash trays on all outside tables , even around the bar at Maravanne. It was impossible to enjoy any time outside without a selfish smoker lighting up beside you and you choking on their disgusting habit. We could not even enjoy the stunning view sitting on our Club room balcony due to smokers on adjacent balconies. No chance of leaving the balcony patio doors open either as cigarette smoke drifted into the room. We hired a car for 2 days in the hope of enjoying decent food and fresh air but having toured the west of the island we were disappointed. No chance of finding a bar or restaurant overlooking one of the attractive beaches. The resorts of Grand Baie , Flic n Flac , and Perrybere lacked infrastructure and to be honest were tatty. The less said about Port Louis the better. Tourism appears to be concentrated on remote All Inclusive resorts where you could be anywhere in the world. Unless you are a smoker who only eats salads I could not recommend this hotel.

The hotel is in a perfect location for a relaxing getaway, with an absolutely wow-worthy ambiance. The rooms are cosy, comfortable, and beautifully appointed, offering excellent value for money, especially with the All-Inclusive (AI) package. A big compliment to the housekeeping and public area teams for maintaining a high standard of cleanliness throughout almost the entire property. The in-room amenities are also excellent and add to the overall comfort of the stay. A big thank you to the restaurant team as we were in the resort for birthday celebration. Front office team also a big thank you to address our queries. What truly makes this hotel stand out is its vibrant atmosphere. With a wide range of activities and an inviting poolside environment, the property feels lively and full of positive energy. It is not about noise, but rather the joy, happiness, and excitement shared by guests enjoying their holiday. Staying at RIU Palace, Mauritius is indeed a value for money. Overall, a wonderful destination for a memorable getaway. Keep up the excellent work!

I have to say I did not enjoy my stay here. The hotel staff were great and attentive. Lovely to be away from children although as it is attached to its sister hotel for families, when dining we were subjected to listening to the kids club. Not an ideal choice. Le Morne in itself although a lovely location, is far from many main attractions. If I was to travel to Mauritius again, I would opt to stay in the middle of the island making it easier and cheaper to travel. (Taxi wise)