The Residence Mauritius

Everything was perfect,comfortable room, nice pool, clean , very clean, food was delicious, staf and all employees was hospitality and kind.

We had a wonderful stay at The Residence Mauritius in Belle Mare. The hotel is beautifully located, perfect for exploring the east coast, with a stunning beach and breathtaking views from our balcony. What truly makes this hotel special is the staff. Everyone was incredibly kind, attentive, helpful and always smiling. A very special mention goes to our butler, Sailen, who took wonderful care of us throughout our stay. He was thoughtful, caring, attentive and always available. His kindness and professionalism really made our stay even more special. Thank you, Sailen! The spa is also incredible, with therapists who truly have magic hands! A huge thank you to Clina, who gave me an amazing massage and managed to completely release the tension in my back. Thank you to Brinda for her kindness and good advisor . I would also like to give a special thank you to the pianist who plays in the evenings. His music created such a lovely and elegant atmosphere and made our evenings at the hotel even more enjoyable. It was a beautiful touch that we really appreciated. The rooms are very comfortable, and the bedding is fantastic. Waking up to the beautiful view from our balcony was also one of the highlights of our stay. The only small downside would be the prices of the lunch menu and restaurants. We found them quite high, and over several days this can represent a significant additional holiday budget. A more affordable lunch option would make the experience even better. Apart from that, everything was wonderful. We absolutely loved our stay and do not regret choosing The Residence Mauritius. Thank you to the entire team for making our holiday so special

Overall, we had a very enjoyable stay. The hotel is beautifully located, and both the surroundings and our room were very well maintained and clean. The housekeeping service was excellent, as was the service on the beach. Unfortunately, I also have some concerns. Both my wife and I unfortunately suffered from food poisoning after eating meals at the hotel. I am convinced that the food poisoning occurred as a result of food we consumed at the hotel, as we did not eat anywhere outside the hotel during our stay. Unfortunately, when I raised this issue with the hotel manager, I was told that this was absolutely impossible because, according to her, nobody else at the hotel had suffered from food poisoning. When I suggested that it only takes one contaminated or spoiled item of food, for example a single shrimp, to cause food poisoning, the manager simply shrugged her shoulders. I was not expecting anything extraordinary. I would simply have appreciated hearing a basic expression of concern, such as “I’m sorry” or “We sincerely apologize for what happened.” i believe that when a guest reports such a serious issue, especially one involving their health, the appropriate response should be empathy, concern and an effort to investigate the matter rather than simply dismissing the complaint.

The resort is ideally situated in the eastern region of Mauritius. The accommodations are spacious and comfortable, and the service is exceptional. The culinary team also catered to our specific dietary requirements. Chef Jugun, Chef Desire, and Restaurant Manager Vikesh ensured a delightful dining experience each day. Furthermore, Mr. K. Mohansingh, the Manager, provided excellent care.

Very beautiful resort with a lot of amenities. Lot of complementary activities! Rooms were kept clean at all times and was very spacious. The location was decent. Service was also very good with nice welcome to the resort.