Ame Hotel Boutique & Spa

The hotel is advertised as five-star, but unfortunately, it falls short of that standard. While the location is excellent and the staff are very friendly and accommodating, the overall experience left much to be desired. There was no hot water during my stay, and I found some hair in the sink. Additionally, the tap in the sink was loose, which gave the impression of poor maintenance. The food and bar were not open, which was disappointing as these are typically expected amenities in a five-star establishment. That said, the hotel was quite affordable, so it’s hard to complain too much. However, the property feels a bit rundown and does not live up to the expectations of a luxury rating. If you’re looking for a budget-friendly option in a great location and can overlook some shortcomings, it might work for you. But if you’re expecting true five-star quality, this isn’t it.

I came to Playa de Carmen to finish my dental work. I have to say I made an excellent choice and picking this hotel so beach luxury boutique hotel is now my absolute favorite!! The food is amazing. The staff is amazing. I was injured at work and had to came into Mexico on crutches because I had an appointment!! I Was absolutely treated like a princess I will sure be back. Just like a block and a half away all the shops and the restaurants are like less than a block away. Everything is right here. Please check out the pictures I posted And please don’t hesitate to come here you’ll love it!!!

Very friendly staff. No safety box in room. Breakfast includes our reservation, but it don't work at all. Breakfast time is 7-12. First morning we went 7:10 and there was no lights or staff serving breakfast. We asked guard about it and waited it 45 min. Second morning same thing. 8 o'clock no lights or staff. 9 o'clock nothing, and we asked guard about it. Then we waited 40 min and again asking guard about it. Waiting time for breakfast 2 hours from 8-10. I really hope that tomorrow morning I don't have to wait anymore.

We loved the review and pics of this hotel. It was my husbands birthday weekend. Family flew in from Chicago to cook him a fabulous dinner. My guests were told that they couldn’t be on this property daily after 6 pm. I said this isn’t all inclusive. Our suite had a whole kitchen. After a LOT of haggling they let them stay until 10pm. I stay in playa once a month. I will not be back here. They still were not able to show me anything in black & white regarding this ridiculous rule. FYI their restaurant wasn’t open either

Gorgeous, unpretentious, quiet, comfortable & secure, Soul Beach Boutique Hotel & Spa delivers @ an affordable price. We felt extremely looked after by all the staff; Erick, Axel, Osvaldo, Alisa, Rosalie, Felix,Hector, Aldo & ILario alllll made us feel taken care of. What a beautiful stay we had. Eight nights of being spoiled. Breakfast (we don't like to have to "hunt" for Breakfast, wherever we are) was simple & perfect,,offering familiar basics + a few Mexican specialties. We particularly liked the hours; Breakfast available until NOON every day,,bonus. Housekeeping was 5* & Front desk staff were always attentive to anything we requested. It was our Anniversary & I had messaged prior to our arrival details about it. We were pleasantly surprised with a beautiful floral & creative display in our room. Attention to detail & helpful/friendly staff totally endeared us to this 31 room Boutique Hotel. Intimate/quiet setting yet just steps away from lively & often loud 5th Avenue. EASY to get too when arriving by taxi or walksble from ADO bus (from Cancun Airport, for example) Rooftop Pool & Bar offered a real pleasant escape from alllll the "touristy" stuff going on down on 5th Ave. Bartender Erick always made sure we were looked after, yet wasn't "in our face" or pushing further drinks on us either. The owner needs to be commended on hiring such pleasant & team oriented staff; all of them were always accommodating & approachable. Perhaps a few more surfaces in our Suite to "lay things out", & maybe adding black tea options to the tea offerings @ breakfast, but even just mentioning that seems so "first world problems". & so minor. We'd definitely stay here again. We travel frequently & have experience/exposure to the "good the bad & the ugly". This little gem definitely ranks up there as one of our most comfortable accommodations. Book your stay @ Soul Beach, you'll be in good hands! Cheers, Gord Toronto, Canada