Bahia Principe Explore Akumal

Hyatt has recently purchased Bahia. Some good and some bad. The good is room renovations, as many of the rooms have been refurbished as of this year. The bad, well there are several things that have changed the biggest is internal transportation. Akumal is a big place, and it's a bit of a walk to the lobby from many of the rooms. Hyatt decided to remove this service in spite of the frequent rain and high temperatures that are common in Mexico. Privilege Members still get it and you will see numerous Privilege carts, usually empty, zooming up and down the streets. Some new restrictions on dining in the buffets, use of the pools and beach are now in place, so if you are traveling with family, you have to all stay in the same resort to eat together. Hyatt didn't think this change thru There is an abundance of ala cart restaurants some are good all the time, and some are inconsistent. It's trial and error. Book ahead for best variety. Overall it's been a good value as I've been coming to Akumal since 2019

We had a great time, again. Thanks to Miguel and Victoria at guest services, to Francisca at Yum, and to Alhandro and Harmad at Cozumel. Wonderful people, and so helpful. The only drawback to an otherwise perfect stay is the fact that the new owners have decided to discontinue the trolley services within the individual resorts in the complex - in the past the trolleys ran all through the resort taking people to and from their rooms to the lobby, as well as trolleys from lobby to lobby within the complex. Given the enormous size of the resorts in this complex, it makes it very difficult for people with limited mobility (such as myself) to get around. Having said that, we could call for a cart to come and pick us up to take us to the lobby, and for the most part they were able to do it, but it was uncomfortable to have to keep begging a ride. Otherwise the trip was great, food was great, beaches were clean and well maintained, and the staff excellent.

A fantastic two-week family holiday – we hope to return! We stayed at Grand Bahia Principe Akumal for two weeks in August and had a lovely family holiday. We booked two Deluxe Ocean Front Suites, which were modern, nicely decorated and comfortable. We were really pleased with our accommodation and enjoyed staying in such a beautiful resort. One of the highlights of our holiday was the children’s club, which was absolutely fantastic. Our five-year-old grandson thoroughly enjoyed his time there, with a great variety of activities to keep him entertained. It was lovely to see him having so much fun and making special holiday memories. A very special thank you to Valeria, Maribel and Eduardo, who were wonderful with our grandson. They kept me updated and kindly sent photos of him taking part in the activities, which meant so much to me. It was reassuring to know he was happy, enjoying himself and being so well looked after. The buffet restaurant was okay, with a reasonable selection, but we personally preferred the à la carte restaurants, where we found some really good choices. We enjoyed having the opportunity to try different restaurants during our two-week stay. The evening entertainment was good and provided an enjoyable way to spend time together as a family after a day exploring the resort or relaxing in the sunshine. The resort itself is lovely, with beautifully maintained grounds. It is clear that the staff work incredibly hard behind the scenes to keep such a large resort clean, tidy and well manicured. Overall, we had a very enjoyable two-week stay at Grand Bahia Principe Akumal. The modern accommodation, lovely surroundings, good evening entertainment and, above all, the fantastic children’s club helped make this a memorable family holiday. We hope to return in the future and would certainly recommend the resort to families travelling with children.

I personally love this resort, but I am a privilege club member so many of the changes have not impacted me as much as I still have 7 à la carte dinners etc. But I am very concerned about the changes to the adult only areas that Hyatt will be implementing on 11/1/26. I prefer to dine, swim and relax at the beach without children. I raised mine and now I do not wish to vacation with children around. I am 61 . Children are loud and messy (mine were too) and I hope the decision to make Akumal completely family friendly will be reversed. There were 2 small areas (1 Pool, one small dining area, for adults only, please bring them back

My husband and I were going to Bahia Principe Explore Akumal for many years. Hotel is very clean and was renovated in 2026, has many good a la carte restaurants and very good Coffee Shop. The beach area is always clean and hotel works very hard to maintain it. Hotel employees professional, speak good English, and have good customer service. I requested a room closer to the lobby because my husband has difficulty of walking and hotel provided us with upgraded room. The manager of Katok restaurant Gladys, remembered us and treated us a personal guests! Good food and good service. We would recommend this hotel to all of our friends!