BlueBay Grand Esmeralda

Great hotel, amazing staff everyone friendly very comfortable and easy to get around Very clean , food was good selection No issues just needs a bit of upgrading in rooms other then that I can’t complain

I have to say I was extremely disappointed with the way we were treated during the Circle One membership presentation. Let's start with Rosie, who was the one responsible for picking us out of a lineup and targeting us for this presentation. Apparently, her radar for identifying potential customers is a little off! Aaron, on the other hand, was absolutely amazing. He was professional, respectful, and reassured us that we were under no obligation to commit to anything. Unfortunately, the entire experience took a turn when Arturo came in. His approach was aggressive, condescending, and downright disrespectful. He made us feel belittled, uncomfortable, and honestly, like we were pieces of garbage. There's a huge difference between presenting a membership and pressuring people into buying one. Nobody should be made to feel small or disrespected simply because they're not interested in signing up. Aaron deserves recognition for his professionalism, but Rosie and especially Arturo left us with a very sour impression. My advice to anyone attending: enjoy your vacation, listen if you want to, but remember that NO is a complete sentence. You do not owe anyone an explanation, and you certainly don't deserve to be treated poorly for refusing an offer. What should have been an informative presentation turned into an extremely unpleasant experience. Circle One, you really need to rethink your sales approach and the way your representatives treat people.

Entertainment team fantastic! Had great time! Kaci great animador! Love the resort will be back in February!! 😘💕💕

About gym. It is well equipped and of decent size but the machines are very outdated. 15-20 yo. Big rack for heavy lift upstairs squeaks like old doors when used. It will break down soon. The pull down/seated row machine is broken and there is no replacement or workarounds given it's the only one of it's kind. It just needs a new cord. Sigh. Stairclimber is also broken while the multiples machine needs it's cord tuned up. As-is is very loose and hard to use. If these machines are in order I'd give it 5 star. The gym was my main reason to vacation here. Quite disappointing but still workable Angel takes care of the gym but there is only so much he can do. Hopefully management notices this review and make some improvements. It is weird that the gym is not featured anywhere on resorts website. It should be a major point of sale, with photos.

Hugo was great today. He made us play so many games. Great attitude and very friendly.