Catalonia Royal Tulum

We had a very enjoyable stay at Catalonia Royal Tulum. The resort is beautifully laid out, the atmosphere is relaxed, and the jungle pathway leading to the beach gives the property a unique character. Although there are only a few restaurants, they are more than sufficient for a resort of this size. What really stood out to us was the quality of the food. Every restaurant served excellent meals, and even the snack bars delivered food that was consistently fresh and well prepared. The culinary team deserves real credit for maintaining such a high standard across the resort. The entertainment team also deserves recognition. Eric, Eddie, and Paulina were particularly memorable, although the entire team was friendly and clearly worked hard to engage guests and create a fun atmosphere. The main opportunity for improvement relates to communication about activities. Many activities take place at the pool and beach, but there is very little visible information in those areas about what is happening during the day. The schedule posted at the entrances of the buildings is small and easy to miss, and even when you do read it, it is easy to forget the timing of the activities later in the day. In addition, announcements made over the PA system cannot be heard clearly across most of the pool area and are not audible on the beach. Because of this, activities such as beach volleyball, which were great fun when they happened, often only became popular when tour groups were informed about them, while individual guests often missed the opportunity to participate simply because they did not know the activity was happening. Another missed opportunity is water volleyball. The pool already has a net and is perfectly suited for it, yet it does not appear on the activity schedule and is never announced. Guests have to organize this themselves by asking for a ball. One additional suggestion would be to consider using the RAUXA venue as the primary location for evening entertainment. It already has excellent lighting, sound, and staging and would make a very effective theatre space compared with performances in the lobby or pool area where people are constantly moving through the space. None of these points are complaints. They are simply observations that could significantly improve guest participation in activities and entertainment. Overall, we had a great stay and would rate Catalonia Royal Tulum 4.5 stars. With a few small improvements in how activities are communicated and organized, the experience could easily become even better.

We had the pleasure of dining at Tau Cat this week and had Anna serving us and Alejandro as the host and our experience was exemplary! The food and the service was absolutely before five star.

We enjoyed several activities during our stay here. Michael Jackson show, Neon party, Bingo, painting a bag on the beach and the wonderful drinks made by the bartenders. Thank you to Diego, Pau, Erik, Jay, and Edgar they are fantastic and make the stay that much more enjoyable!!!

Love Catalonia! We will be back again. The activities crew are GREAT!! Diego, Pau, Erik, Jay and Edgar are great crew! Bingo at the pool and tennis game at pool. Painting a bag. Bartenders are great too! Great place to come to - Catalonia Royal Tulum

What a welcoming, beautiful resort on the Caribbean Sea. We visited Tao Cat restaurant and had the most incredible service from Anna and Alejandro! The food was amazing!! Don’t miss this outdoor gem. Everyone was wonderful, but Anna and Alejandro were outstanding!