Crown Paradise Club Cancun All Inclusive

The staff was very friendly and helpful, nothing is too much for them. The reception staff are very helpful, the staff in the restraints are helpful and informative about the dishes Lois, ruby, Alex, Leon and the other bar staff in the lobby bar, very helpful and chatty making you feel at home, especially if you are a solo traveller Would come back again

We were luck to have Mr. Willberto to make us feel cozy, confortable and enjoy a delicious and amazing food. I strong recommend.

Excellent service by all the staff. Great location on the beach. Our room on the 5th floor had a jacuzzi, and we used it it was lovely and hot. The buffet food was varied and good. If you get fed up of it, there are 5 restaurants on site to choose from. Which you need to book by 08.00am, we had dinner at the fish restaurant and french. There are around 3 large pools, one for adults only on the 2nd floor. There is also a theatre that puts on entertainment each night. This is a large hotel, but you dont feel on top of everyone. Although dated and could do with an update, we have a lovely stay and wifi was good.

I recently spent a week at Crown Paradise Club with my grandchildren—Marshall (4), Landon (11), Cameron (11), and Parker (14). Unfortunately, our experience was very disappointing. The location itself is beautiful, and I would recommend it for families with children under 8 years old. However, there was very little available for older kids and teenagers. The water slides and zipline were closed for our entire stay, which was a major disappointment since those attractions were a big reason we chose this resort. The food was honestly some of the worst I’ve experienced at an all-inclusive resort. Breakfast was the only meal I consistently enjoyed because there was fresh fruit and a few decent options. The rooms were also uncomfortable. The beds were extremely hard, and the pillows were lumpy. I ended up making a trip to Walmart to buy a fan and snacks just to make our stay more comfortable. Customer service was hit or miss. The restaurant servers, bar staff, and our room attendant were all friendly, hardworking, and provided excellent service. Unfortunately, most of the other staff members, including the front desk, were not very helpful or welcoming. I do not speak Spanish, but I used a translation app and made every effort to communicate respectfully. Despite that, I often felt that getting assistance was difficult. Overall, the beautiful location and the wonderful service from the waitstaff and housekeeping were not enough to make up for the closed attractions, poor food quality, uncomfortable rooms, and lack of helpful customer service. I would not return and would not recommend this resort to families with older children or teenagers.

This is our 3rd stay at crown Paradise and so far it is the best visit yet. Angel our concierge can not do enough for you always very helpful and friendly, Jerry is the best at breakfast always smiley and cheerful can not rate this place enough.