Crown Paradise Club Cancun All Inclusive

Excellent family resort. Food is good to excellent at all locations. The staff is focused on guest satisfaction.

Family of 5, 10 night stay We stayed in the split‑level family apartment that sleeps up to seven and is only available on the ground floor. We requested a late checkout from 12:00, but none were available because these rooms are in high demand. The room had a safe and two TVs. There was no kettle, but a coffee machine was provided and worked fine for heating water. The room was clean, and any small faults were fixed quickly by maintenance. Dining. The main buffet restaurant serves all meals, and the fish restaurant opens as a quieter breakfast overflow option, which we preferred. Food variety was good for picky eaters, though going later meant queues and fewer choices. There are five à la carte restaurants for dinner, bookable from 11:00 on the day through their website. During peak season, most slots were gone by 11:05. Our favourites were the Italian and the Steakhouse. Pools and slides. The kids enjoyed the pools and the little ones liked the slide area. There are pool games daily like volleyball, water polo and bingo. Shows The kids enjoyed the Disney and Michael Jackson show, that started at 9. They do karaoke also. Aqua world. We were told there were complimentary (non motor) activities to do. When we went we were told the instructor had finished and to go back a different day. We did the parasailing and the jungle speed boat tour through the mangroves with snorkelling. When booking more than one activity they make discounts on prices. Be aware of the environmental charge, per event. Transport I would recommend the buses that came regularly and were very cheap, be aware of the prices as the drivers don’t give change unless you wait or ask sometimes. It was £2.50 for a family of 5. We did use Uber once and it was £30 for a lift to the Cancun city market. Prices For a lot of tourist type items, be prepared to haggle or to look around as a lot of items are marked up. I would not go to the Go Mart which is outside the hotel, the Walmart was much cheaper but is not close. Sun lotion Take plenty as it priced at £30 per 100ml bottle out here. Day trips We did the swim with turtles and Cenote swim, near Tulum which was amazing. Take a waterproof camera or GoPro if you have one. This is a solid mid‑range hotel that’s very well suited for families. We had a fantastic time and would happily return. Staff were helpful, though there were occasional miscommunications in English.

A wonderful way to see Rome and learn about it especially in the hot weather. We were 8 people Divided into two golf carts. The carts even have cool mist which was perfect in the heat. Two hours with four stops and some Limoncello and melon cello to end our tour. Friendly and knowledgeable guide . Highly recommend

They tried their best to keep it up, but still not enough. The Management need to put more effort into it.

We were very disappointed with this stay. Anything under a roof had stagnant air due to no fans in any lobby, bars always had a line and were slow, no swim up bars, staff acted annoyed if we asked anything, beds were so hard, balcony door didn’t lock, shower door wouldn’t shut, no shampoo, condition or body wash, asked for extra towels and came back to no towels which then took almost 2 hours to get towels, room was hot even with ac on high, buffet was always empty of food and had the same things everyday, had to make a reservation for every restaurant, couldn’t get towels without a towel card, couldn’t check out without towel cards, pool activities were not very engaging, planned an excursion just to leave the resort.