Dreams Natura Resort & Spa

The hotel is great for families. The pools are fun and so are the slides, lazy river and splash pads. The food is good and always fresh. The rooms were clean and comfortable. Drisdey of the entertainment team is super kind and lead fun programs for kids including sand castle building and dancing. The kids club and teen club are fun.

An absolutely fun class with a sweet keepsake from Cancun for kids and adults. Loved it!

Worse experience ever. We arrived on july 3rd for four nights. We reserved 2 rooms preferred club. 1st night woke up burning up , air wasnt moving, no fans , no water , hence no toilets or showers or sleep it was 100 degrees in our rooms. 12:30 am until almost 6 am everything was out. They had to call their engineer in to "fix it" apparently it only affected 2 buildings. No one got any sleep which ruined half the 1st day catching up sleep. They offered us a pool day bed, ok fine, I confirmed that this was fixed and that it wouldn't affect the next four days. Yes we were told. I had requested to move if it was still going to be a problem. But we were told it was repaired and everything was fine. Day 2 and 3 , various loss of electricity throughout the day and night for 30 mins to a hour. Check out day 3 hours of no electricity again from 730 am ro 1030 am. Burning up, couldn't get dressed and shower. Requested 1 hour late checkout because we had spent the morning on the phone with them which completely ruined our breakfast time and we couldn't get dressed to travel because they had no electricity in our room. We were told NO it wasn't available. I'm sorry, but if you take away someone's electricity for 3 hours, at least you could do is give them an hour to get dressed. In addition to total of 4 days of issues and being told it was fixed which clearly wasnt. We never had a working phone. Sidenote: i went down there at four am at night and talked to the manager and he was with the engineer and said they had lost a transmitter. The next day, they tried to lie to us and tell us it was because there was an outage in cancun. When I told them I was down there with the engineer that the problem was on property and talked to the manager at four a m...They backtracked and offered us the daybed. I do not like being lied too. . When I checked out, I discussed this with the preferred club and she confirmed that the problem was on property. Obviously because it kept happening for the entire stay. Food was average everywhere except the hibachi and the blue water grill preferred club breakfast. That was the best places to get a meal. Room service needs to upgrade their daily choices and have more variety. There is never any tubes for the lazy river. So bring your own. I think they could do better at supplying them as inner tubes are not that expensive. The alcohol is also very watered down. Several of the guests besides us made the same comments. We are not drinkers, except on vacation and never felt any type of buzz. Which is probably a good thing. But something to note if you are a drinker. Preferred club doesn't mean much at this resort as anyone can go into the lounge, they do not check. Also, they don't check at the preferred pool. Either so I don't understand why you would pay more. Except for the blue water grill breakfast. But even there, i'm not sure how they could tell the difference unless it's under your room number. The pools were nice. The beach was awful in july and had a alligator that lives on it apparently. The sargasm was terrible and the ocean was brown as far as you could see. No one was on the beach or in the water. We would absolutely not return next summer to this Hyatt. I gave it 2 stars because the staff at pools and blue water were very nice and room service staff. Preferred club bar he had no personality.

Didier is super fun and knowledgeable, had a great time taking the tour.

I LOVED my time here at Natura while in Mexico, but my daughter mostly loved the Discovery Club. After our trip ended, I asked what her favorite part of the trip was, and it was the Kids Club. The hotels water park and lazy river was the next top 2. For me , my only down side was not being able to use my own transportation whether it is taxi or uber to leave the resort or even book a tour and have them pick me up which resulted in me only using transportation and booking tours offered through the hotel which was more costly. Food, entertainment was also a 10/10 for me.