Dreams Playa Mujeres Golf & Spa Resort

Alex and Jessica from entertainment team were the best they entertained us the whole trip and they play lots of games with us.

Alex and Jessica from entertainment they are really cool and amazing

We recently stayed at Dreams Playa Mujeres Golf & Spa Resort for a wedding. While there were some highlights, our overall experience was mixed. One of the biggest frustrations was the dining situation. On multiple occasions, restaurants were listed as open in the resort app, only for us to arrive and find them closed. This happened often enough that it became a recurring annoyance and made planning meals unnecessarily difficult. Service was inconsistent throughout the resort. While some staff members were friendly and accommodating, others seemed to rely heavily on directing guests back to the app rather than providing assistance or answers directly. This was particularly frustrating when the information in the app was not always accurate. The rooms are also beginning to show their age. While they were generally clean and comfortable, they are looking tired and could benefit from updates and refurbishment to better match expectations for a resort of this caliber. we attended Secrets Playa Mujeres (sister hotel) , the comparison was hard to ignore. We found Secrets to be a far superior experience overall, with better service, communication, and attention to detail. The highlight of our stay was the wedding. The resort did an excellent job coordinating and executing the entire day. Everything ran smoothly, and the event was beautiful and well organized. The wedding team deserves a lot of credit for creating a memorable experience for everyone involved. The golf course was another standout feature. It was in excellent condition and was one of the best parts of the trip. However, rounds can be quite long depending on how busy the course is. If you're planning to play, I would strongly recommend booking an early tee time to avoid slow play and lengthy waits. Overall, Dreams Playa Mujeres offers a beautiful setting, excellent wedding services, and outstanding golf. However, inconsistent service, unreliable restaurant hours, and aging accommodations make it difficult to overlook some of the shortcomings. For a future vacation stay, I would personally choose Secrets Playa Mujeres instead.

For the amount we paid, this resort was a major disappointment. Our experience started poorly at check-in when we were assigned a room with two beds despite booking and paying extra for a king suite. When we showed our reservation, the staff were dismissive and insisted that a king bed was only a request. We were given a room configuration we had not agreed to, and our concerns were not handled respectfully. Getting dining reservations was difficult, and the frequent additional charges left us feeling nickel-and-dimed. Signage was unclear, making restaurants, amenities, and other areas unnecessarily difficult to find. Early-morning construction and noise made it hard to relax or sleep in. There were also children throughout the property, so couples looking for a quiet getaway should keep that in mind. Bars did not open or serve alcohol before 10 a.m., and evening offerings shut down earlier than we expected. Combined with the dining difficulties, extra costs, and noise, the experience felt restrictive rather than relaxing. The most disappointing part was how our room concern was handled. We expected staff to take our reservation seriously and help resolve the discrepancy. Instead, we felt dismissed. Overall, the service and experience did not justify the price, and we would not choose to return.

Place is great. They need to increase focus on making sure majority of staff are warm and friendly. UVC reps should be trained now to be sincerely care about the member not just after for sales.