Dreams Riviera Cancún Resort & Spa

Very nice and relaxing. The staff were amazing! Sharon was very attentive and all of her little details made our experience unforgettable!

Overall, the resort is very nice. The main issues we had was food for breakfast and lunch. The options were terrible because the main buffet was closed for renovations. The seaweed was extremely horrible while we were there and it seemed like they couldn’t clean it fast enough. The smell was unbearable. The dinners at all the restaurants were some of the greatest dinners I’ve had in a very long time. I am not 100% sure I would come back.

The location was great. The rooms were very nice very clean except we didn’t have any hot water for the whole time that we were here . Aside from that, I give this location to two; otherwise, it would’ve been a zero based on the food quality and the service. The taste and the quality of the food was not very good. They provided small portions and you had to ask for even the most basic things, like condiments. The food wasn’t worth the value. Both in taste and portions served. The service consistently seemed to be met with some resistance whenever asking for anything. For example, we go to a restaurant and ask for another seat for someone in our party that decided to come late. This seemed a huge inconvenience. I do not think this was a staff issue because the staff worked really hard. However it seems more like a management issue in that they don’t create a culture where excellence is pursued nor is it a priority. I would not recommend staying here to anyone else, especially for the amount of money that we paid and knowing that I could have gotten more for less.

Food was not very good and the wait was extremely long in all of the restaurants I went to. Everytime I or my husband or anyone from our party really asked for another dish off the menu after I already ordered the wait staff made it seem like it was a difficult task to make like it was something they couldn’t do. It made us feel like it was an inconvenience for the staff. The wait for staff to take our orders was long the wait to get our drinks was long the wait to get our actual meal was long. Waiting for our food took up a good part of our days. The restaurants state they close at 11 but I would go at 10:30 to request food or just anything to eat really and the restaurants were already closed. There was really nothing to eat but room service and it took such a long time to get your rooms besides not having a good variety and it not being very good. Why couldn’t the staff take my order at 10:30 if the restaurant closes at 11? At the bars I would ask for chamoy to be added to the rim to my michelada along with tajin and they told me they don’t do that they couldn’t do it they didn’t have it. But days later the snack bar at by the pool had it. I called room service several times and they would take over 40 minutes even for a simple cut of tea. At swim up bar I asked for mojito bartender told me he doesn’t make that to go to a different bar. Why couldn’t have made it for me? Why couldn’t he just called the other bars and had a mojito be brought over. I asked for 7 Mexican candy shooter he told me just had 4 shot glasses and to bring them back. None of the staff had smiles on their faces or looked happy. Even the drinks at the family pool they would take a good while to get to us. The pools would be closed earlier than stated there’s no nightlife the pool menu is extremely limited just burgers and hot dogs. The day before we left they had pizzas, chips and guacamole, burgers and fries. Over all not a good experience. I would not recommend this to others and I would not be coming back.

We had a wonderful experience at this Dreams resort. The food was incredible, the pools and daily activities were so much fun (truly something for everyone), the staff was friendly and welcoming. We felt very well taken care of. The kids club was outstanding. My kids adored the women working there: Fernando, Paty, Emily and Fatima were so kind, fun, and trustworthy. My kids were so sad to say goodbye to them. Thank you for such a special stay!