Fiesta Inn Playa del Carmen

Booked in here for the start of our tour, this is a hard one, books are good, breakfast was not great, most a dinner menu for us, and Resturant stuck in lobby, rooftop bar had no wine, little beer and overall service there was bad. If I had a choice I would not stay here again

Headline: $48k MXN for a week of cold showers and management who didn’t care. We just finished a week-long stay (Dec 24–31) with a family of 5 (2 rooms), and it was an absolute disaster. Despite paying top $$$, the "Business Class" label at this Fiesta Inn is a total farce. The Dealbreaker: For 6 out of 7 days, we had freezing cold showers with almost no water pressure. For a family with four girls, this made the vacation miserable. The Service: We complained daily to the managers on both shifts. They would nod, pretend to listen, and then do absolutely nothing. It took two days of constant pressure just to get moved to a different room, only for the hot water to fail in that room as well. Once that happened, the staff simply stopped engaging with us. They offered zero compensation and showed zero empathy. The Rooms (Room 306,308 & 311 ) are Dated: The furniture and facilities feel old and worn. No Fridges: Basic amenities are missing. Bizarre Layout: The sink is literally in the middle of the bedroom, not in the bathroom. We have traveled to over 20 countries and stayed in everything from budget hostels to luxury resorts—this was, by far, the worst management experience we have ever had.

The hotel has an amazing appearance on the front desk and reception. The staff is friendly but I had some problems: . WiFi is terrible. Keeps disconnecting every other minute. . TV Channel did not work at all . Couple bedroom are small . Toilet door does not close at all

We stayed here one night at the beginning of an Intrepid tour. We tried to check in at 2:15 pm, but we were told the rooms would not be ready until 3 pm check-in time. At 3 pm, one of our rooms was ready, but not the other one. At 3:30 pm, both rooms were ready. However, the floors were recently mopped and slippery and our shoes made dirt tracks across the wet tile floor. There were two rooftop pools and a fitness center on the fourth floor of the hotel. The pool was closed when I tried to swim in the morning. Instead, I used the weights and treadmill. The breakfast buffet was good with a wide selection and an omelet station. I slept terribly for two reasons. There was very loud music (either at the pool or nearby club) until past 2 am. Also, the pillows were huge and made my head tilt at an awkward angle. I would call it a mixed experience at best.

stayed at this hotel for 2 nights, one night we booked our selves the other night had been booked by a tour we were joining. When we arrived, we explained that we had 2 rooms booked separately and that we would prefer to not have to move rooms. We were showed an invoice for each room and advised if we wanted to stay in one room for 2 nights that we would need to upgrade to the tour booked room, we agreed to this and were shown to our room. The room was on the 1st floor on the back of the hotel, it had a lounge area, but no outside windows or space, the only natural light coming into the room was through a strip of skylight in the ceiling. Also the room was exceptionally noisy, there was a loud dragging noise through out the night, this was accompanied by a very loud noise that can only be described as sounding like an aircraft taking off. If we had chosen to stay in the cheaper room we would have been on the front of the hotel with a balcony and patio door, so not quite sure how the room we were sold was an upgrade. This also happened to another couple who were booked on the same tour. The differences of the rooms were never explained to us and this was not a language problem as my daughter speaks fluent Spanish. The hotel pool was very nice, but appeared to have only 2 parasols and the weather was extremely hot. Breakfast was a buffet which had lots of choice. The location of the Hotel is very central.