Hotel Platinum Yucatan Princess

Having been here before, we were expecting a certain level of service, which we received on the most part. On a couple of occasions, we were let down quite badly but on the whole, our trip has been good because of the staff including Bryan, Armando, Elena, Abel etc, in the Yucatan restaurant. The other restaurants were not so good.

Great hotel, little bit quiet when we visited but not complaining about that. First connection on arriving at the hotel was with Javier, an absolute gem of an employee and a fantastic ambassador for the hotel! We also extend our thanks to staff in the buffet in the morning, Manager Fernanda, Hostess Karen and Waiters Estanislao and Gerameel who made our stay very pleasurable, thank you so much!

Overall, we enjoyed our time at PYP. Check in was painless and very friendly, even at the late hour we came in. We have food allergies in our group and the kitchen was very accommodating. The staff at the buffet (special thanks to Fernanda, Armando, A. Rosemberg and Karen the hostess for being especially fantastic!) and the restaurants were always available to help and explain the menu and choices. The entertainment in the theater was very good and very professional. We went most nights. The swim up bar pool was boisterous, the entertainment there wasn't our cup-of-tea but people looked like they were enjoying themselves. The pool by the beach was much more calm but the smell of sarghassum was strong at this time of year. The hotel is quite large but not as big as the neighbouring Sunset which you have full access to and has a trolley that runs all day. We used the sport park quite a bit. Archery, shooting, pool, paddle boards and exercise classes were all included and were very well organized. There is also tennis, pickle ball and basketball courts which we also used. The gym was also well appointed. The only downside I would say is there wasn't an actual disco but there was a place to dance from 11 until 1 which we only went to once on the day there was karaoke. The music was overly loud and wasn't very appealing. All in all, if you like good entertainment and good food, with excellent service this is a good hotel.

We were here for 1 week, and this was our 6th visit. Everyone here is so welcoming, the rooms are spacious, cool and the beds are very comfortable. The staff in every restaurant was amazing, as was the food. We got 2 massages this week, and our masseuses Evelyn, Virginia, Maria, and Adelaide were all amazing. The manager of the spa, Bruno, even gave us a free half hour massage!! Of particular note were Bryan THE BEST WAITER in the buffet for breakfast and lunch, Karen and Berenice (amazing hostesses at the restaurants), Martin of the entertainment staff, and the dancers of the “Party People Show”. The pool was amazing, with drinks that never stopped flowing, whether at the swim up bar or at the pool by our room. (We had a swim up room). This vacation spot is an amazing value.

We stayed for about a week and had a great time. Great scenery with the jungle and beach, didn't feel like a city style resort. Felt much more natural. The buffet yucutan was surprisingly really good. Honestly better than any of the restaurants. Room was very clean, no bugs at all. Wildlife was adorable and friendly around humans. Staff were all very welcoming and polite. Bryan specifically, who is a waiter at the buffet yucutan, was by far the best waiter ive ever seen in my entire life. He was always in a great mood, cracking jokes, would recognize us as soon as we walked in the door and would say hi. Always on top of our table checking if we needed anything. I genuinely wish I could bring Bryan back home with me and hire him at my resteraunt. If the owner/manager is reading this - take good care of Bryan and make sure you dont lose him. We met many people during our trip and all of them were extremely polite and overall fantastic, but Bryan remains our #1 favorite person we met the whole time. He was always working breakfast, and we would make sure to specifically ask to be in his section, and he stayed our day off with positivity and joy. Absolute gem of a human. I wasn't even prompted to leave a review, Bryan was just so awesome that I asked where to leave a review for him. Thanks for making our trip that much more enjoyable Bryan!!