Hotel Platinum Yucatan Princess

The staff made this resort shine. Special thanks to the entertainment team - Johnathan/“hot chocolate”, Martin, Ramses, karina- and Amauri at the concierge, and Bryan in the buffet service. It was a fantastic sister trip and we appreciated your friendly service!

I went to the sports centre and Jose Alfredo Alvarez was really helpful. He agreed to play with me. I was by myself and it was really polite. Yell for water and it was challenging. Thank you very much José.

This was our first time staying at this resort. Upon arrival we were "upgraded" to a different room-had we been travelling as a couple it would have been nice as there was a double shower and a tub in the middle of the room. However as we were travelling as group of three friends, this would not be considered an upgrade and made it difficult to shower and get ready each day. The room and some areas of the resort at times smelled musty. There was some construction going on at the one pool, however we spent most of our time at the activity pool. The food was really good with a variety of options. The entertainment crew made our stay A LOT of fun and the activities were a highlight to our trip. We really enjoyed the guacamole class with Katrina and Ramsey 🔥 "Hot Chocolate" made our time at the resort very enjoyable and he was very personable- the pool basketball was memorable! Martin and "Hollywood" also made the pool zumba a lot of fun! It was nice when staff recognized us which made us feel extra welcome! Our concierge who brought us to our room was very friendly and made and effort to greet us every time we came through the lobby as "triple J" He made us smile. Overall we really enjoyed our stay at this resort and would consider returning at a later date.

I stayed in a Platinum Deluxe Junior Swim-Up Suite expecting high-end service, but experienced a total failure of basic resort amenities and management.Check-In & Room Readiness: I arrived on schedule via private transport around 1:00–1:30 PM. Room check-in was delayed until 3:00 PM. Upon finally entering the suite, the room was completely unstocked: there was no liquor, no coffee sugar, no coffee whitener, and zero beach towels provided. ​Lack of Basic Supplies: When I reached out to track down these basic necessities, staff failed to fulfill the request. I was left completely without pool/beach towels and was forced to use my indoor bath towels for swimming. ​Property Disruptions: There was active, ongoing construction directly adjacent to my swim-up suite, creating constant noise that ruined the privacy of the room. ​Service & Management: Tipping generously made zero difference. Staff showed a complete lack of attention to detail, provided no support for logistical issues, and management displayed total indifference.This resort operates as a high-volume factory with zero oversight on basic room preparation. I do not recommend it. I would never return.

I have stayed on the Riviria / Sunset side a total of 6 times. We decided to check out the adult side this year and I was very disappointed the moment I walked in the lobby to check in. WE PAID MORE FOR LESS. Usually we have a more of a private check in due to booking Platinum. The staff was not as friendly or very informative. The elevators dis not work for the entire week. Anytime we had a request it took 45 minutes or more for someone to show up if they even showed up. The rooms were smaller. We went down to the beach and there was not really one so we wandered down to the Platinum section and was told we could not be there because it wasn't for Yuctan Platinum. For it being an Adult only resort the atmosphere seemed like it was a senior citizens resort.