Iberostar Selection Paraiso Lindo

Great hotel. I went with my family for 5 nights. Really good for kids. Attentive staff, food was awesome. Room was clean and nice AC. Entertainment staff was incredible with activities and Shows were ok.

We just returned from our 15th visit to Paraíso Lindo, accompanied by two other couples who were also returning guests. Unfortunately, we all agreed this was the most disappointing Iberostar experience any of us have ever had. 😢 SO MANY of the amenities, activities, and thoughtful touches that have kept us returning year after year have simply disappeared since our last visit in February. Even the most basic hotel amenities were missing. Our rooms had NO hair dryers, NO shampoo, NO hand or body lotion, NO "Do Not Disturb" signs. NO paper coasters to protect the limestone countertops. NO pens or paper to leave housekeeping requests or thank-you notes. NO instructions for the televisions, water stations, towel exchange, or new beach lounger reservations. Not even information about the Iberostar hospitality app! Individually, these may seem like minor oversights, but collectively, they reveal a glaring decline in the attention to detail we've always appreciated at Lindo. This is certainly NOT what we expect from a five-star resort. WHY should guests spend valuable vacation time making repeated trips to the concierge or waiting for chat responses just to obtain basic amenities and resort information?! The redesigned Iberostar app only compounds the frustration. It's unnecessarily complicated and has eliminated genuinely useful features like GPS golf cart tracking, dining menus, and activity schedules for the neighboring Paraíso resorts. WHAT GOOD is a resort hospitality app if it doesn't clearly explain the amenities and activities included in your all-inclusive stay?! For more than TEN YEARS, we've enthusiastically recommended Iberostar Paraíso Lindo and Maya to friends and family, often bringing them along ourselves. Had this been our first experience, we would never have returned. THE BEACH: BEAUTIFUL, BUT WHERE DID THE FUN GO? The gorgeous Iberostar beach was thankfully free of sargassum, but it was also noticeably devoid of atmosphere. NO beachfront cooking, NO drink service, NO lively music, and virtually NO organized activities. WHERE ARE THE IBEROSTAR STAR FRIENDS?! The only people approaching us on the beach were the relentless stream of vendors selling jewelry, hats, counterfeit purses, fishing excursions, hair braiding, and massages. The new beach lounger reservation system is another completely unnecessary headache. Guests can pay approximately $21 PER DAY through the app to reserve a lounger for the entire day, yet lose that reservation if they haven't arrived by 8:45 a.m. Doesn't that defeat the entire purpose of paying for an all-day reservation?! And more importantly, WHY ARE GUESTS PAYING EXTRA FOR A BASIC BEACH LOUNGER AT AN ALL-INCLUSIVE RESORT?! Arrive without a reservation, and Lindo guests are restricted to the older, sagging tan loungers, while Maya guests have access to the newer, sturdier green ones. This was particularly frustrating for us because my husband has had a hip replacement, making those sagging loungers extremely uncomfortable. One of our favorite reasons for returning to Lindo twice a year has always been spending peaceful mornings on the beach watching the sunrise and shorebirds. Assigned seating, reservation monitoring, and additional charges have no place in what should be a relaxing, five-star all-inclusive experience. THE ENTERTAINMENT: OUR BIGGEST DISAPPOINTMENT During our entire long-weekend stay, we witnessed just THREE organized activities outside of the evening theater shows, which themselves have declined sharply in quality: a small cornhole game on the beach, one surfboard activity in the pool, and a karaoke session in the lobby. That's it. THREE. WHERE ARE THE STAR FRIENDS?! Where are the daily group dances, pool aerobics, inflatables, obstacle courses, competitions, foam parties, fire shows, DJs, and enthusiastic emcees? Where is the laughter, energy, and spontaneous fun that made Lindo such a special place? Aside from a beautiful performance by mariachi singers one afternoon, even the pool music was disappointing. Mostly repetitive Mexican pop, with nothing familiar to sing along with or dance to in the water. On our final evening, we discovered that the much-discussed new miniature golf course in the shopping mall is little more than a tiny patch of artificial turf tucked into an abandoned corner near the empty burger bar. And they're charging $5 PER PERSON to play! Yet another example of cutting amenities while adding charges. WHERE did the wave pool hammocks go? WHY are surveillance cameras suddenly everywhere? Seriously, WHAT HAPPENED TO OUR BEAUTIFUL, FUN, "GOLDILOCKS" LINDO RESORT?! THE STAFF: STILL EXCEPTIONAL ❤️ The one thing that hasn't declined is the wonderful staff. Every Lindo employee we encounter continues to be hardworking, welcoming, and accommodating. Our concierge kindly brought us a complimentary coffee cup after being unable to secure dinner reservations before 9 p.m. for our party of six. And a special shout-out to bell captain Raul, who somehow remembers our names every time we return! He arranges transportation, shares fantastic local recommendations, and even reminds us to schedule our checkout ride. His genuine hospitality and attention to detail are the definition of five-star service. 🤗 Unfortunately, even these wonderful employees cannot compensate for what feels like a dramatic change in the resort's personality. In just NINE MONTHS, Lindo has transformed from a vibrant destination filled with music, entertainment, and spontaneous fun into somewhere unusually quiet, subdued, and frankly, bland. After 15 visits, we're not comparing Lindo to competing resorts like Barceló Maya, Grand Palladium, or Moon Palace. (All of which we have visited.) We're comparing it to the Lindo that we've known and loved for years. And the difference is genuinely disheartening. For the first time ever, we're looking for alternative resorts for our annual February trip, and in conceivably considering Barcelo for our April girls' trip. 😢 I hope Iberostar recognizes that our loyalty was never based solely on the beautiful property or exceptional employees. It was the lively atmosphere, engaging entertainment, thoughtful personal touches, and wonderful sense of fun that made Lindo feel like our home away from home. We don't want a different resort. We want OUR Lindo back. We miss THAT Lindo. What a disappointment. 😢

A lovely hotel set within a large resort complex, with plenty to see and do. The traditional Mexican-style buildings, with their impressive roofs and attractive architecture, give the hotel a really warm and characterful feel. The grounds are particularly beautiful, with water fountains and walkways winding through water features, which look especially pretty when lit up at night. There is plenty of wildlife around the resort too. We spotted coyotes and monkeys wandering around, and there are mangrove areas with walkways where you can enjoy a stroll and take in the surroundings. It's something a little different and adds to the overall appeal of the resort. Our room was spacious and had a lovely homely feel, overlooking one of the pools. There are several swimming pools around the complex, as well as a wave pool, water park and lazy river, so there's plenty of choice if you enjoy spending time in the water. Another big advantage is that you can use most of the facilities at the other hotels within the complex, including their restaurants and bars. The Wi-Fi was also decent and generally reliable. The staff were friendly and the drinks selection was good. The frozen daiquiris were particularly nice! There was a reasonable choice of food, although one thing that could be improved was the seating arrangements. You had to wait to be shown to a table, which could be frustrating as you didn't always get to choose where you wanted to sit. The entertainment was another positive, with a good selection of activities and evening shows. With so much going on across the complex, there's certainly no shortage of things to do. One area that could be improved is the signage. Given the size of the resort, finding your way between the different hotels and facilities can be a little confusing, particularly when you first arrive. The price is a little on the expensive side. However, the range of facilities and the ability to use most of the other hotels do add to the overall experience. Overall, we really liked Lindo. Its traditional Mexican architecture, attractive grounds and relaxed, homely atmosphere make it a lovely place to stay. Add in the wildlife, water park and access to the wider complex, and there's plenty to enjoy. If you're looking for a hotel with character, spacious rooms and lots of facilities, it's definitely worth considering.

We are currently staying at the Iberostar Paraiso Lindo for a conference and extended our stay by an extra four days based on the beautiful beach photos online. While the resort is clean, the food is decent, and the frontline staff are friendly, the actual beach conditions and management's response to our disappointment have left a lot to be desired. The beach water is brown and lacks the classic turquoise waves pictured in marketing materials. Because of this, we have spent our time trying to find an alternative on-property to enjoy our vacation, but every reasonable request for flexibility has been met with steep, rigid upcharges. To access the quiet/adult pool on this massive complex, we were asked to pay an extra $65 per person, per day. To upgrade to the adults-only section, we were quoted an additional $240 per day, with no honor of or transfer of the conference rate we originally booked under. Even asking for a day pass to their Cancun location requires us to pay a hefty daily fee plus our own taxi fare amounting to $350/day for two people to spend a day at a nicer beach. The employees seem completely disarmed when it comes to guest satisfaction. Our assigned concierge doesn’t seem happy when I appear since insist aware of our disappointment, not that I blame him as management has left him powerless to help. Right now, the rigid pricing and dismissal of our experience feels very corporate and disappointing. In fact, this experience has been so disheartening that I am already planning to skip multiple upcoming industry conferences simply because they are being hosted at other Iberostar locations. I hoped for a hospitality partner that cares about guest retention, but that is not what we are experiencing. We have another seven days here - not at all the vacation we had hoped for.

Amazing!! We spend alot of time down the the beach sitting in Prestige section. Hats off to Defina the waitress. We have known her since 2020 and she is the most friendly happy waitress we have ever met. In addition such a hardworking person who is constantly ensuring everyone has what they need and remembering every drink that we like. She has been like this since we met her. She is an asset to this resort!!