Ocean Maya Royale

I loved the Mayan show with dinner. Learning of the Mayan culture was interesting and expanded my knowledge. Pilar and Josue are awesome. Would highly recommend. We came for our honeymoon and they prepared our table with a special touch.

I am disappointed that I have been unable to get a response from Ocean Maya Royale regarding a simple question about my upcoming stay in October. For over two weeks, I have been trying to obtain clarification about the renovations currently taking place at the resort. During that time, I have worked through Funjet Vacations, escalated my case to a supervisor, emailed the hotel’s reservations team, contacted the property directly, and even reached out through the corporate website. Despite all of these efforts, neither I nor my Funjet supervisor have received a response from the hotel addressing my questions. My concern is not that renovations are happening—those are understandable. My concern is the complete lack of communication. As a guest with an upcoming reservation, I simply want accurate information about what areas of the resort may be affected so I can make an informed decision before my trip. Good customer service starts with communication, and unfortunately that has been completely absent throughout this process. I sincerely hope management addresses this issue so future guests are not left chasing answers for weeks without a response.

Edith is beautiful 😍 and the best waitress, she served us like friends at her place Bested experience ever

Jesus in the privillage pool and beach area is amazing. Great smile and fast. Thank you

Very relaxing and fun vacation. Staff is very attentive and friendly. Jesus the attendant at the privilege pool was amazing and took the best care of us. Highly recommend!