Ocean Riviera Paradise

Rooms are clean and beautiful. If you do NOT accept the hard sell to basically buy a membership. You will feel the second class citizenship. Food is just OK.

My name is Sherionda Sinegal. We stayed at the resort from October 31, 2025 to November 3rd. 2026 which was not pleasant. Let me start by saying Carlos, manager of butlers informed my husband and myself the general manager will be emailing us, which has not happened. We paid for privilege stay but not get much of privilege services unless we mentioned to the butler working that shift. One of the evenings we showered got dressed and went out to dinner in town. We got back to the resort about 1 am in the morning. We went to bed. I felt something really gritty at my feet. I waited until the next morning to see what was in the bed to find something looking really nasty

We flew from Manchester ( flight number 154 ) on the 17th of October Cancun airport is a joke waited 2 hours for our suitcases, we were warned before we got off the aircraft but I didn’t expect to wait 2 hours for them. We stayed in room 2206 in the daisy block with a back view, I did a low floor & a pool view which I didn’t get. Food & drinks were excellent but we were abit disappointed to find out that some of the alcoholic spirits weren’t excluded unless you upgraded to £35 dollars each per day, which we didn’t do as the holiday already cost £8500 for 4 of us. We had plenty of choice to book into the à la cart restaurants as the hotel was only 50 percent full most of the time we were there & went to them most evenings .mikes coffee shop was excellent, lovely drinks,sandwiches,cakes & cookies but sometimes there were big queues but it was worth it. The only negative I have the coffee at breakfast was fine the first week but the second week was so weak & had no flavour at all, I reported this issue to the manager of the buffet restaurant, he said he would get the matter resolved. Hotel room lovely & clean- to negatives there was no toilet brush in the room & they we abit mean with leaving spare toilet rolls. Mini bar no issues at all & as advised was restock daily. My youngest daughter went to the jelly’s kids club a few days & loved it, the staff were lovely & friendly. Night time shows were ok & repeated themselves over the 2 weeks while we were there would have been nice if there were different ones the second week. We went to the bowling alley once which we enjoyed.

Aqua gym and volleyball was so much fun with Vanessa from experience team. You will love this resort.

Started our Ocean membership here 4 years ago on our honeymoon and Anselmo at the Lobby bar reconfirmed why we chose to do so!!!! For this company, the people make the difference!!!! After over 30 years in the hospitality industry, I leave each visit hoping I can be half as good as the staff here. We were staying at Ocean Maya Royale, but came down to spend a day with friends we met on a previous trip. While waiting for a cab to return we had a drink at the lobby bar. Anselmo was so engaging, friendly and made us feel like we were VIPs even though he knew we weren’t staying there, and wouldn’t see Thank you, and keep up the great work Anselmo!! Nothing but best wishes for you and hope to cross paths again my friend!! Thank you!!!