Ocean Riviera Paradise

My wife and I stayed at Ocean Riviera Paradise from 22–29 September 2026 to celebrate our 25th wedding anniversary. First, I want to say that many of the Mexican staff were excellent — hardworking, polite, respectful and professional — and we are genuinely grateful to them. Unfortunately, one experience seriously affected the rest of our holiday. Shortly after check-in, we were asked whether we were celebrating anything special. When we explained it was our 25th anniversary, we were told the hotel was giving both of us massage services as a gift. We genuinely believed this was a complimentary anniversary gift. The following morning we agreed to what we understood would be a short resort tour. We specifically asked that it take no more than about one hour because we did not want to waste valuable holiday time. Instead, we were passed between representatives, taken for coffee and gradually introduced to a Premium Travel Club sales presentation. Eventually we were presented with a membership costing approximately US$19,900 for 25 years, with around US$10,000 requested upfront. When we said we wanted time to think, further lower-priced offers were presented. By the time we finally left, approximately 3 hours and 45 minutes had passed. The most upsetting part came at the end. We were told we had until around 1:30pm that day to make a decision and that, if we agreed, we would receive several gifts, including the massage services. These were the same massages that had originally been presented to us simply as an anniversary gift. We felt seriously misled and did not return. What affected us most was not only the time lost, but how we felt afterwards. For the rest of our stay, both my wife and I felt extremely uncomfortable whenever we were near the reception/Premium or Exclusive area. We actively avoided it because it reminded us of what had happened. We had travelled to Mexico for a very special anniversary and spent part of the rest of the holiday trying to forget this experience and enjoy what time we had left. Our complaint is not that Premium Travel Club exists. Our concern is the way we were led into the presentation, the lack of clear information at the beginning, the nearly four hours taken despite our request for one hour, and the anniversary “gift” later becoming linked to a same-day decision. We have formally complained to the hotel, First Choice, Premium Travel Club and PROFECO. I am sharing this so future guests can make an informed decision. If you are offered a massage, tour, breakfast or other “gift”, ask clearly whether it is connected to a sales presentation and whether any conditions apply.

Really clean tidy hotel, location was a little bit out of town but could easily get a taxi that runs from the hotel and are very accommodating. Hotel staff really friendly and couldn’t do enough for customers, food and drink good with a good variety. We stayed in the Elbeso adult only part of hotel which was lovely and quiet, rooms were of a good size and plenty of room to store things. Entertainment was a bit hit and miss but I think that is because we went out of season, there was enough to find to do and also nice to relax. Would 100% stay again

DONT BOOK HERE. TERRIBLE CUSTOMER SERVICE. They have trapped us in a booking and is costing us an additional $2500. I don’t even want to go at this point. Criminals.

Stayed for 5 days in Privilege. Check in was easy. Transportation was easy. It is a nice resort, clean, and fairly calm. After 8p.m. it gets pretty quiet. Atmosphere was good for relaxing. Rooms were spacious and clean. It is humid but the AC keeps up pretty good! Shower has great pressure. I felt it was a good value for the price. Maybe more of a 4+ star than a 5. The staff really made the stay great. Lisandro was our butler and they were absolutely fabulous 👌 5 🌟 I would come back again just for how amazing everyone was. There are some shops, decent variety of food options, drinks were decent, the beach was smaller but nice. The Privilege area of the beach was nice and quiet and clean. The pools could use a little TLC but were still great. We went for our daughter's 12th birthday and it was great. Sad to leave!

I was disappointed with our stay at Ocean Riviera Paradise. The resort was fine to good overall, and the staff was wonderful, but it did not feel like the five-star luxury experience we expected from the photos and advertising. The biggest disappointment was the beach. There was almost no usable shoreline in front of the resort during our stay. To get into the water comfortably, we had to walk down the shore toward another resort. If your idea of a beach vacation includes sitting on the sand and easily swimming in the ocean, this may not be the right place. The kids’ water park also looked less bright and new than it did in the pictures. The Sailfish beach restaurant and bar were closed for construction, which we did not know when we booked. Had I known, I would have chosen different dates or a different resort. A temporary restaurant and bar were available, but the setup was just okay, and the bar cart could not make frozen drinks. The Privilege beach area had also been moved to a cramped spot where the chairs and palapas were very close together. We stayed in a Privilege Master Suite Oceanfront, and my parents were kindly upgraded to a Privilege Master Suite Private Pool Ocean View. Both rooms were spacious, with plenty of closet space, a full bathroom, and a half bathroom. The beds and furniture were comfortable, and housekeeping did a good job with the floors and surfaces. The bathrooms needed more attention, though. Some of the grout and sealant looked uneven and discolored, and I noticed mold or mildew in parts of the tile and shower. We also could not get a bottle of liquor for the room, as we have at other resorts, and the kind we wanted was not available to buy on property. The pools were a highlight. There are several, and they looked clean and well maintained. The bartenders and servers around the pools worked hard and were consistently kind. If you prefer spending your vacation by the pool, you may enjoy this resort much more than we did. The food was mixed. Compared with other all-inclusive resorts we have visited, it was my least favorite overall, though we had some very good meals. Sakura was excellent, and Margarita was so good that we went back. We enjoyed the osso buco and most of the pasta at La Locanda. The Privilege Lounge was our favorite breakfast spot; the team even made pancakes for my four-year-old when he asked. Mike’s Coffee was great, especially the afternoon muffins, and the crepes at Ocean Burger were excellent. We were less impressed with Blue Moon, apart from the short ribs, and the included steak at the Steak House was disappointing; the steak available for an extra charge was much better. The margaritas were delicious, though the drinks generally seemed lightly poured. What made the stay better was the people. Everyone we encountered was kind, attentive, and hardworking. Our butler, Pool, went above and beyond for us. Jennifer at check-in was thorough and welcoming, and the upgrade she arranged for my parents was wonderful. We spent a lot of time enjoying their private pool. This resort has the potential to be a five-star experience, but it needs closer attention to maintenance and detail, along with photos and descriptions that accurately reflect what guests can expect, especially the beach and any restaurant closures.