Riu Dunamar

The rooms were nice a/c was a godsend. The bed were very small for 2 adults who had to Share. The food was very repetitive. The staff look after you the first night. Then it seams if you ain’t American or South American then the service is none existent. Even if you tip. But lovely place beach beautiful.

Why the One Star ? Bear with me. Rooms were clean and comfortable. Food was plentiful, varied and perfectly fine. Staff were cheerful and friendly. Beach was good, swimming pools good, plenty of availible deck chairs etc. The HUGEproblem was the nonstop thumping, pounding music from several sources from 10am until one or two am next mornings. There was only one place to get away from it - stone benches several yards outside the hotel forecourt - stone benches, no shade. Not viable for more than fifteen minutes. Ear plugs, sound machines not worth a damn at night in the bedrooms. The thumping vibrations could be felt all too easily through matress and pillows. So - absolutely no real rest, even on the beach. Then, to add to the sleep deprivation, drunks coming back from the entertainment shouting in the hallways. Oh yes - the hallways. Cavernous and echoing like you wouldn't believe. On top of that - bedroom doors have a notable gap at the frame so forget " soundproofing". I really wish I could give 5. But having entered the keyword "noise" in the review search and seeing how so many, many, many 4 and 5 star reviews have the same noise issue - well, despite the "We will address it" responses, Riu Dunamar has not. 5 stars IF you want to drink yourself into slumber and love having music blasted. Will finish with something that sounds made up but isn't. A guest with "bilateral hearing loss, two expensive hearing aids for life and can't sleep with the tremors in bed from that dam music. And if we can sense it at the back of the hotel away from it, how bloody loud does it need to the at the stage" ? Comment from a guest at next table which I absolut4concur with.

Had a wonderful stay ill definitely come back food was amazing drink great and hospitality was top notch

All was good. But, you should have better entertainment, not lively enough, staff didn’t understand English….more smoking areas with shelter. The hotel is very clean, service very good. I enjoyed my stay.

Lovely place staff were really friendly and helpful . Very clean everywhere our room was lovely . Gardens were stunning and well maintained. We found the food brilliant we had read reviews where people said it was not good but we found it to be very good and plenty of choice. Eva our waitress was so lovely and helpful such a lovely person. Sports bar was really good also and Sateargo ( I’ve probably spelt that incorrectly) served us each evening he was friendly and very helpful. Not many negatives for us water pressure in the shower could have been higher but that is minor we had a brilliant stay. The beach was stunning also and staff checked if you wanted a drink regularly whilst on the beach. We have stayed in Mexico before this hotel is quite out of the way so you would need to go on organised trips if you wanted to explore. We were happy just to spend our time in the hotel and use pools and beach. Also used the gym Which was well equipped.