Riu Lupita

Me an my husband went 20th sept till thurs 1st oct, its a lovely hotel an grounds are beautifull. We stayed on ground floor by the enterance which was good for access to places easy. The recption was friendly an helpfull an checked us in quick with a free drink. The rooms are dated an do need upgrade. Could benift from some comfy chairs, an new pillows as to thin. Becarefull with the tables an bedside cabinets as the glass top is not surcure. The food was plenty but most was cold or lukewarm an was repeated alot. The app didnt work propley so couldnt book steakhouse which does close some days. Never went italian, an try the mexican but said were full but had about 3 or 4 tables empty. An cant pre book a tables. The staff are lovely an friendly an do relie on tips but dont have tip if dont want to. The shuttle bus to beach an 5th ave was fine an comftable an does run on the time schudle . We did love mexico but if go back would be for day of the dead an prob stay round 5th ave

The staf was lovely! I lost my phone in a cab (my last day) and the manager at the reception: he was my helping guardian angel! After one our the taxi brought my phone back, thanks to him! The Mexican people: i realy love them. But: (to be honest) to me it was not a 5 star hotel (what i payd for) Food was never hot enough cooked, and was every day the same. But the most worse: the animals: they even steal your drinks out of your hand, outside eating was not posible (they jump on the table) Thats going out of control. But the country and the people, that was superb!! (greets from Anna Maria)

this is a really nice friendly place to stay, great location, friendly atmosphere good value , the room was clean and fresh. the staff were so friendly and helpful, there was a show or something most nights . An all round nice friendly hotel, would definitly go back

Lovely hotel. Staff were friendly and did everything they could to make the holiday good. We had a fabulous time. Spotless. Use of the Riu app was great, need shampoo for example order on the app. Mini bar stocked every two days but if you needed anything order on the app. Steak house was great, this is the only restaurant you need to book. You do this on the app. Just one thing the bus takes you there and brings you back but 21:45 is too late, everyone has finished eating by 9, have a think about changing this to 21:15 pick up. Simon in the Italian restaurant and steak house was excellent huge shout out to him. Food in buffet is great too. Limited menus in the Italian and Mexican but food is great. Wildlife is lovely too. Highly recommend this hotel but if management is reading this please take note of my suggestion re return bus from the steakhouse.

During our stay we experienced the theft of a speaker at the pool area. The concerning part is not the item itself, but the deficient and unacceptable protocol the hotel follows in such situations. From the beginning they labeled it as a “lost item” when it was clearly a THEFT: the speaker was not forgotten, it was taken. The “investigation” carried out by their staff was opaque and unprofessional: guests are not allowed to review camera footage, and the only response given was “we are sorry, but we cannot do anything,” delivered in a tone that felt almost mocking. Even after speaking directly with the hotel director, the answer was exactly the same: no solution, no action. The theft happened because we had to leave the speaker on the loungers while we rushed out for an emergency to find a doctor, since the hotel does not provide medical service. This was necessary due to an ear infection caused by the dirty pool water, which highlights another serious issue: lack of hygiene in their facilities. A hotel that claims to be 5 stars should not allow belongings to be stolen, nor should it lack basic medical services. The fact that their cameras “do not cover” the pool area is unacceptable. What if a guest suffers an accident there? There would be no record, no evidence. This situation even raises the suspicion that employees cover up these incidents to avoid consequences. 👉 My recommendation: Do not trust the safety or quality of this hotel. Look for more serious and responsible options. If they cannot guarantee basic security and hygiene, their 5-star rating is nothing but a hollow façade.