Riu Lupita

The staf was lovely! I lost my phone in a cab (my last day) and the manager at the reception: he was my helping guardian angel! After one our the taxi brought my phone back, thanks to him! The Mexican people: i realy love them. But: (to be honest) to me it was not a 5 star hotel (what i payd for) Food was never hot enough cooked, and was every day the same. But the most worse: the animals: they even steal your drinks out of your hand, outside eating was not posible (they jump on the table) Thats going out of control. But the country and the people, that was superb!! (greets from Anna Maria)

this is a really nice friendly place to stay, great location, friendly atmosphere good value , the room was clean and fresh. the staff were so friendly and helpful, there was a show or something most nights . An all round nice friendly hotel, would definitly go back

Lovely hotel. Staff were friendly and did everything they could to make the holiday good. We had a fabulous time. Spotless. Use of the Riu app was great, need shampoo for example order on the app. Mini bar stocked every two days but if you needed anything order on the app. Steak house was great, this is the only restaurant you need to book. You do this on the app. Just one thing the bus takes you there and brings you back but 21:45 is too late, everyone has finished eating by 9, have a think about changing this to 21:15 pick up. Simon in the Italian restaurant and steak house was excellent huge shout out to him. Food in buffet is great too. Limited menus in the Italian and Mexican but food is great. Wildlife is lovely too. Highly recommend this hotel but if management is reading this please take note of my suggestion re return bus from the steakhouse.

During our stay we experienced the theft of a speaker at the pool area. The concerning part is not the item itself, but the deficient and unacceptable protocol the hotel follows in such situations. From the beginning they labeled it as a “lost item” when it was clearly a THEFT: the speaker was not forgotten, it was taken. The “investigation” carried out by their staff was opaque and unprofessional: guests are not allowed to review camera footage, and the only response given was “we are sorry, but we cannot do anything,” delivered in a tone that felt almost mocking. Even after speaking directly with the hotel director, the answer was exactly the same: no solution, no action. The theft happened because we had to leave the speaker on the loungers while we rushed out for an emergency to find a doctor, since the hotel does not provide medical service. This was necessary due to an ear infection caused by the dirty pool water, which highlights another serious issue: lack of hygiene in their facilities. A hotel that claims to be 5 stars should not allow belongings to be stolen, nor should it lack basic medical services. The fact that their cameras “do not cover” the pool area is unacceptable. What if a guest suffers an accident there? There would be no record, no evidence. This situation even raises the suspicion that employees cover up these incidents to avoid consequences. 👉 My recommendation: Do not trust the safety or quality of this hotel. Look for more serious and responsible options. If they cannot guarantee basic security and hygiene, their 5-star rating is nothing but a hollow façade.

We booked this as a last minute deal. We knew before we arrived that this was a small complex and usually stay in the bigger Riu hotels on the beach. I wasn’t sure how we would find this hotel but in all honesty It was ok for what we paid for two weeks. As others have mentioned if you are not fond of animals this is not a place for you. Not everyone observed the signs not to feed them and because of this the coatis by our second week were quite bothersome as they assumed everyone then was now going to give them food and were jumping up a lot. We liked that the hotel provided the bus to the beach and the man who drives is really friendly. There is only one main bar but staff work hard and you don’t wait too long. The buffet was quite basic compared to other Riu complexes but it was smaller so they didn’t have as much room. They are quite slow to fill up and at weekends it becomes full of locals who do wipe out the restaurant quickly. It must be frustrating for staff as there was a lot of waste over these days. The entertainment was ok. They appeared to be making changes while we were there and by the second week we could see improvements. We tried the Italian and steak restaurants. We preferred the steak house. The mains in the Italian were poor. Over cooked chicken burger sliced over greasy spaghetti was chicken Milanese. Other tables also looked less than impressed with theirs. I will however say that the self service starters were good and if I went again. I really wouldn’t have a main and just have a couple of starters as they were better quality. I also found it odd there was no garlic bread. Staff in both were nice and pleasant . The rooms are basic but clean. We were on the 3rd floor. If we stayed again I would prefer a bungalow as the block we stayed in was like a revolving door constantly changing every other day with local families and the noise at times was a pain. There is pool towels available but by the second week they started to smell Unclean and damp. I did wonder if they were not being cleaned properly as we didn’t experience this when we first arrived. We had a relaxing two weeks which is just what we needed and if we would return if we saw another last minute deal.