Riu Ventura

We enjoyed our stay the overall experience we had was positive. Food is pretty good, but you must chose your restaurants wisely. Service is excellent at restaurants, buffet and around the pool area. The service at the beach is somewhat lacking - for umbrellas and drinks. Great rooms super clean.

Have stayed at the Riu’s Latino, Costa mujeres palace , Dunamar and now the Ventura. We enjoy the cleanliness and staff as well as the general Riu atmosphere, However, we feel the lack of adult entertainment is a concern. Each night there was some children’s entertainment at the amphitheater, however, there was very little , actually i only noticed one adult band playing in the week we were there . There is actually nothing to do at these resorts past dinner time. Other resorts had mini markets sets up where the merchants had table set up selling their items , while was very nice. other resorts have pottery classes and other amenities to occupy our time. Sitting beside a pool or on a beach gets pretty boring . The only other option is to take a 40 or 50 dollar cab ride to market 28 or the shopping mall. Long story short. more adult oriented activities would be nice. Especially in the evening. not everyone wants to take a bus to a different resort for a riu party . having a band or show each night would have been very nice , an adult band or show.

The hotel is new and beautiful but my experience was horrible. Be prepared to basically be self-serve the ENTIRE TIME of your ALL-INCLUSIVE holiday. Most of the staff were not friendly. This is truly one of the only times I've been in Mexico at a resort where they are not greeting you and making you feel welcome. The front desk is the worst- just rude and disinterested. We paid $430 extra each for upgraded rooms. ONLY after paying did they tell me that my room would not be ready until the next day, and only after I asked several times. We were females traveling alone and wanted to stay in same area. I had to stay on a separate floor the first night. I wasn't able to move into my other room until the next day after 2. The pools do not open until 9 and close at 6. You have to use a card to get a towel and then come back to get the card. You have to keep up with that card. It's annoying. When I tried to get a towel, the lady that was handing them out was too busy getting a back rub from a coworker to take my card in exchange for the towel. I waited, standing in front of them, until the man rubbing her back finally asked if I needed a towel. They don't put up umbrellas around the pool for you. We didn't know this the first day and asked someone to assist. They looked at us and said ok and walked away. The umbrellas will lay on tables all day until YOU put them up. Sometime around 3-4, someone with a cart will ask if you want drinks. Other than that, you have to go get them from another area. No waitstaff at the pools-unless you are at the only pool with the walk up bar. One evening, we tried to get the busmen to get us a taxi. As we stood there waiting for them to finish their conversation and acknowledge us, they turned to look at us and began to walk away. I literally had to ask for them to stop and assist us. Most of the food is cafeteria grade at best, with exception of the taco bar at the pool and Kulinarium. The steakhouse is decent and the only one you can do reservations. The rest of the restaurants are first come/first serve. At the buffet, it's hit or miss if anyone even acknowledges you for drinks. The alcohol is college worthy at best-cheap and not good. I really question who has wrote the 5/5 reviews.

Hotel staff and service was amazing! Everything was clean and incredible. Buffet was sub par. Wish they offered more snacks, like bags of chips or other snacks for adults and kids.

Great friendly place to stay. The staff and service was amazing. Highly recommend. Family friendly but also caters very well to other groups.