Carine Hotel Park

Check-in is only at 3:00 PM. If you arrive at the hotel earlier, say at 9:00 in the morning, you have to wait until 3:00 PM.

As returning guests of Hotel Park Bijela, we stayed here again this year and were once again delighted with our experience. The staff are exceptionally friendly, professional, and always willing to help. The food is varied, delicious, and of a very high standard, while all hotel facilities are well organized and maintained. We would especially like to praise the impeccable cleanliness throughout the entire property, which is noticeable in every area. The snack bar is also excellent, offering great food and outstanding service. Compliments to the entire Hotel Park Bijela team – we are already looking forward to coming back again🌞🥰

We have been coming to Hotel Park in Bijela every summer for the past four years, and we are always happy to return. Today is the first day of our holiday, and we are already enjoying every moment. The hotel offers a wonderful atmosphere, friendly and professional staff, and a great location for a relaxing vacation. We highly recommend it and look forward to another fantastic stay!

Clean rooms, great amenities, nice staff. All-inclusive buffet is very good, especially breakfast and dinner. More than enough food is available all over the meal time, even while the hotel is almost full.

Dear Management, We are writing to file a formal complaint regarding our treatment during our recent stay at your hotel from 16-10 to 17-20and specifically concerning the events that transpired on our check-out day, 17-10 During check-out, after the process was seemingly complete, we were called back to the reception desk and confronted with the following, in our view, unjustified accusations: 1. Violation of Check-in Policy: We were informed that a violation of the check-in policy had occurred. We would like to clarify that the entire check-in process was handled by Mr. Panagiotis, who can confirm this fact. We, as guests, had no direct involvement in the procedure. 2. Missing Equipment (Towels): We were charged for the theft of towels. The reality is that these towels were never placed in our room. On the previous evening, we repeatedly tried to contact the reception via both the internal and external phones, with no response. Notably, a reception employee admitted that due to their high workload, an oversight may have occurred. 3. Damage to Furniture (Glass Table): We were charged for a scratch on a glass coffee table, which, according to the staff, was only visible under specific conditions (when a black cushion was placed underneath it). As guests, we did not notice any such damage during our stay. Despite our detailed and proactive explanations and protests, and under the pressure of our impending bus departure, we were forced to pay the amount of €100 under strong protest. We consider this charge to be arbitrary and unjustified, based on unsubstantiated allegations and apparent errors on the part of your hotel. Consequently, we expect: · The immediate refund of the €100 amount. · A written explanation and a formal apology for this unpleasant experience. We believe this treatment does not meet the professional standards we would expect from your hotel. We await your prompt response to resolve this matter. Thank you for your time. Sincerely, Kypros Nikolaou