SIRO Boka Place

Lovely hotel with excellent facilities, but management and customer service need improvement Overall, we had a very enjoyable stay at SIRO Boka Place in Montenegro. It’s a lovely, modern hotel with fantastic gym facilities and generally friendly, welcoming staff. However, a couple of disappointing experiences took the shine off what could have been an excellent stay. Unfortunately, our room wasn’t ready when we arrived at check-in because the previous guests had been granted a late checkout. This was frustrating, as it affected the start of our holiday. It took some persistence on my part, repeatedly asking whether another room could be made available, before the situation was resolved. To their credit, the hotel did compensate us with complimentary breakfast, which we appreciated. The gym facilities are outstanding and definitely one of the hotel’s biggest selling points. The pool area is also lovely, although it was extremely busy during our visit, and we only just managed to secure sunbeds. Our biggest disappointment, however, came after checking out. I accidentally left a brand-new T-shirt in our room, which the hotel subsequently located. Unfortunately, they weren’t particularly accommodating when it came to arranging its return, leaving me to organise collection through DHL myself. When DHL arrived to collect it, the hotel apparently knew nothing about the arrangement. Despite following up by email, I’ve received no response. This was particularly disappointing and not the level of aftercare I would expect from a hotel of this standard. The hotel itself is excellent, and the majority of the staff were genuinely lovely. However, these experiences left me questioning the overall management and customer service culture. At times, it felt like service with a smile on the surface, but when something required a little extra effort, the willingness to help wasn’t quite there. Would we stay again? Potentially, yes. SIRO Boka Place has so much going for it, and we genuinely enjoyed our stay. However, I’d want to see more consistent reviews demonstrating improvements in management and customer service before booking again. With a little more attention to how problems are handled, this could be an exceptional hotel.

This is a fabulous hotel. Lovely friendly staff. Reception team were really good as was the concierge desk guys and the restaurant staff. Hotel is all new and amazingly clean. Facilities are great. Room was huge with a very lovely bathroom and walk in shower. Lots of little extra touchers make this a great place to stay. Food in the restaurant is top level - really good meals and the breakfast buffet is brilliant - so much choice! 5 minute walk from the marina and restaurants although we ate in the hotel every day as the food was so good. Would 100% recommend this place.

Lovely hotel, excellent location, great ambiance, very clean rooms with great amenities Daily room cleaning , friendly and helpful staff Close to Porto Montenegro

Had a pleasant stay. The food was nice, great rooms, gym and pool.

Nice, clean hotel. Ok service, but a bit slow response for breakfast orders. Newly built area, but the shopping street looks like its designed for oligarchs.