Hotel Aurora Family und Spa

We were a group of 18 people celebrating the New Year's Eve Party in 2024. Well managed and organized party with excelent food, drinks, 80's music and a beautifully decorated hall. On top comes the bartender show. Big thanks to the whole Aurora-Team for making this possible!

Had a great time over there, staff was talking english, we had great view from our room, good thing about the inside parking. Staff nice, food great, spa and wellness area amazing. had the best massage ever.

The room was beautiful, staff nice and kind, had great time over there. Food at the restaurant amazing. Definetely will go back there. Spa and wellness? Terrific. I had massage, lady was nice and very professional.

This is the only issue that we had, it was so hot that sleeping at night was difficult and unpleasant , with sea view room, opening windows wont help u due to noise from the street (bands, pubs etc) Aircon on floor 4 not efficient enough in my opinion and this is issue with design and way how is made. Other than this, staff very healpfull and friendly... aha ... ignore fridge option as these fridges works as aircon, almost not at all

We have been visited the hotel for two days and I was the worst hotel that I have seen during my life. First of all, when we arrived from Germany asked the reception desk to use the parking they tell us that go and park there but the door was closed. We go there for three times but nobody was there. After half an hour the reception called the person who was in charge and find him and asked him to go to the parking. ( used an old black cell phone) Second, we went to the pool with my sister, her husband and son. In the entrance, the person let my family to go in and stopped me. She told that we can not accept you because we think you are not the hotels gust. I asked the person who was named “ Anna” what is the difference between me and my sister??” She told “you were the coat and I am pretty sure that you came directly from outside!!!!!” I asked her, please let me go and she said I can’t and “ it’s a part of my responsibility to check the people’s identification “!!! It’s unbelievable but they forced me to provide the hotels key and passport to enter the pool. Third, we had an argument with restaurant staffs who are very rude in morning. I tried to find the hotels manager to complain but he was busy and in the meeting!!! I think instead of attending the meeting it’s better to walk around the hotel and see what is really going on there. Fourth, the staffs are overall rude, unprofessional and can not speak English. I advise you that Do not go to this hotel if possible!