Hotel Cristal SPA

We were in here for just one Night bescause we are on a roundtrip and I was a bit sad that we had to leave. The girl at the reception was so friendly. Our Room was nice and clean. The breakfast was great except the coffee. A real coffee lover won‘t enyoy. But thats the only thing :) There are a lot of bars and Restaurants Right in front of the hotel. 9,5 of 10 In total

Positive : ideally located, with a semi-private (private entry) beach of wonderful sand, absolutely clean. Rooms very well fitted (excellent indoor architect) And the very secret of this hotel : one of the 2 Masagist is pearl . Pani Irena worth the trip ! really. I arrived sick with back pain and I left almost cured (the poor lady was cauht in a bus accident and she is currently on a sick ) as she could not finish the cycle of Massage (the poor lady was cauht in a bus accident and she is currently on a sick leave). (small) things to improve : - very complicated and not user-friendly Wi-Fi - very mean and limited cosmetics in the bathrooms - no segregation of garbage ; everything goes to the same trash bin in the whole hotel - repeating distrubing music at breakfast

slow service, no restaurant, not a hotel whatsoever, no real SPA , I do not recommend it !! It was a waste of a lot of money to go there. Staff was grumpy, slow with everything. I would NOT recommend this place to anyone.

First of all: this is not a hotel. They don't have 4 stars, but 4 cristals in their logo. There is wellness area with small swimming pool and sauna, but no spa. No treatments on face or body, except poor massage (in a small room without professional equipment). Sorry, but I will continue my complaints. Now food: poor quality, poor selection, mostly cold, no a la carte restaurant. Something positive: rooms are new, decent size and clean. The same about bathroom. Oh, and something bizarre: you have to pay to use fridge and kettle in the room! Generally: I don't recommend as there is no value for the money.

We couldn't wait to take our first vacation on the Baltic Sea and, being our first time, we relied on a travel agency; we chose this hotel because of the reviews, but unfortunately they are not truthful. We were very disappointed; first of all, we had asked before booking if they accepted dogs—we have a small, elderly Chihuahua accustomed to traveling—and they answered yes without giving further information. When we arrived after a 9 and a half hour car trip, traffic, and accidents, we really didn't have a nice welcome at check-in; we were told that dogs are not allowed in the restaurant. Naturally, dogs pay; it's not the first hotel we've been to, usually restaurants have areas where you can sit with them. They told us that we had to go around the outside, we couldn't go from inside using the stairs or the elevator. We rushed to have dinner because we were hungry after the trip and the buffet dinner time was about to end, they made us sit outside where there was no one in the wind without opening an umbrella for us, there was practically nothing left to eat and everything was cold, a dark-haired waitress with tattoos was very nice and kind, the other blonde one was truly arrogant and not kind at all, she treated us very badly but what made us angry was that in the restaurant where it was written that dogs were not allowed, there were three couples of Germans sitting and eating with 3 dogs, guests of the hotel with whom we later even made friends and they took the elevator every day, like other guests with dogs, and it is not the first time they have been to this hotel!!!! so I went up to the reception and asked to be able to have breakfast and dinner on the restaurant veranda where there was no sign saying dogs were not allowed, after an argument they accommodated us, otherwise we intended to call the agency and change hotels and get a refund, the cleanliness is not the best, when we arrived the beds in the room were separated and we pushed them together and under the beds it was full of dust, in the bathroom they never refilled the shower soap and shampoo, the fridge in the room was dirty, in five nights they only changed our sheets on the last day, one day they forgot to do our room, I had put the sign on the door in the morning at 8:30, when we returned in the afternoon at 16:30 to get ready to go to dinner it still hadn't been done, I went to the reception and they did it in a rush, I don't know how they can write in the reviews that there is good food because it is not true, they don't have a professional chef, women do the cooking, the breakfast and the food are absolutely not four-star quality and if you arrive half an hour after the buffet opens the food that should be hot is cold, they don't have qualified staff working at all, some are kind, at the reception they don't speak a minimum of English, at the bar there is no service, you have to go get your own drinks, outside where you smoke you won't find an ashtray Before leaving I had written to get information about the spa service and they had written to me to speak with the reception, then at the reception they sent me to the girl at the beauty center but she seemed annoyed to make the appointment, I had a manicure and pedicure at a high price It's a shame because the place is beautiful and so is the location, the strong points of the hotel are the pool and the exceptional pastry shop/cafeteria, where we will definitely return, they have excellent service but it is a different management, with the competition that is nearby for the same price you have better, We enjoyed the vacation anyway but we didn't feel treated well at all, I have also worked in hotels and I know how things work, we will definitely never return to this hotel, but we will return to the city