Hotel Radisson Blu Resort Świnoujście

The hotel has a good location. The room itself was quite well laid out. Such a shame that the minibar didn't work (it was then replaced with one which had a faulty flickering light!), a reading snake light didn't work, the ventilation in the bathroom didn't work, silicon piping on the shower doors hung loose, the pedal bin in the bathroom was broken..... Doesn't house-keeping report this things to maintenance? Parking was also a fiasco. We paid for it directly at check-in only to find out ourselves, that there weren't any free spots available. Luckily this problem was solved, although the barricade to drive out rarely worked. During a conference certain passage ways to the exits on the ground floor were blocked. One one day the room was cleaned, but with no new towels. We were told they didn't have any at the moment. To avoid queuing, it is recommended to go to the breakfast buffet before 9am. Even at that time, it was incredibly loud and crowded around the very tight buffet. Such a shame, as the selection was quite good. The breakfast experience was not. The personal was friendly. The Horizon Bar/Café was fairly good and the Oyster Restaurant was excellent, yet rarely full. Overall, the price doesn't match the experience of our room and breakfast.

The Location is pretty luxurious . priced at the luxury/premium rate ,the Building is luxurious, facilities are modern ...taking the pride on their Oyster Restaurant THAT is all what is luxurious on this Hotel The Guest Service and Guest Relationship does not come up to the Standard of 5* Hotel Front Office ( the heart of a Hotel ) with the Team is inhospitable and lacking in skills and knowledge on Guest Service and Guest Relationship Front Office Receptionist Adda is arrogantly discriminating and incompetently unprofessional, displayed her feelings that she is annoyed because she has to entertain us The Yes I Can Service Philosophy of RHG and the work ethics is noticeably taken for granted in this Hotel As BRAND LOYAL , with the highest tier of Radisson Rewards membership, we have visited several Properties in Southeast Asia and within Europe and we were always been delighted by the level of personalized service made for a truly luxurious and relaxing Stay at 5* level , but not at RadBlu Resort Swinoujscie there was no luxurious experience for us . We were navigated into the impersonalised Service of letting us feel undervalued through the iunprofessional internal lack of Communications in the Leadership .kudos to Nelson ( Oyster Restaurant ) and Mario ( Lobby Bar ) holding up the standard as should be . Without all these Filipinos Staff , with their warm natural hospitality and good work ethics , this Hotel is impersonalisingly UNAPPEALING . WE have ...indeed .....Feel the Difference ....to quote the Radisson Blu Slogan

An awesome hotel wich is top situated! Friendly staff, nice rooms and delicious food! This house is just recommendable!

Stayed for 3 night in a premium room on two different reservations. Staff super friendly and accommodating, professional and willing to go an extra mile for the customer. Visited also the Oyster restaurant, a gem in the whole place of Swinoujscie not only in the hotel. Special gratitude to Mustafa and Tomasz for their super professional and friendly treatment making our stay memorable. Probably one of the rare properties I stayed in Poland where guests are welcomed with smile :). Will definitely return and recommend to anyone to stay there. A big thank you.

Great location and a nice aqua park, but otherwise the hotel felt crowded and disorganized. We traveled as a family of three and booked a superior room, which was not well designed for 2+1. There was no proper bed or sofa bed for our child, only a reclining armchair without a mattress. Breakfast had plenty of food but was chaotic, with long queues, missing basics, and nowhere to sit comfortably. Dinner was very poor, with little selection and food that was dry and unappetizing. Overall, a stressful experience that did not meet expectations.