Smart Hotel

I stayed for two nights at the Smart Hotel Garnizon in Gdańsk with my daughter. The hotel is very good and close to the train station, as well as to the airport via both train and the nearby Highway, and the huge nearby shopping mall Galeria Bałtycka. The staff was kind and attentive. The room was just the right size and cosy for up to two persons. There was two complimentary bottles of mineral water on the desk, a kettle and complimentary instant coffee pouches and tea bags on the full size desk. French balcony in the room. Comfortable double bed. Separate bathroom and shower room with two sinks are futuristically designed and separated by the entrance of the room. Clean and well maintained. The buffet breakfast was delicious and tasty. In conclusion, I was very satisfied by the Smart Hotel Garnizon in Gdańsk.

The hotel has a perfect location for trips, it is not too far from the airport and it is also available to go to centre od city by public transport in a short time. As a family we were glad tahat nearby is Zabka and Galeria Baltycka with many shops. We were really satisfied with cleaness of our room. We were surprised that we found coffe, tea and water in the room when we came. Room was perfect for three children and two adults. Negative is for me only nothing to do with children in hotel (indoor playground for example). We recommend the hotel to everyone.

Hotel was beautiful and clean Staff were friendly and super helpful, was super relieved to find out they spoke English since I don't speak a lick of Polish Can't recommend enough :)

It was my second time staying in this hotel- friendly staff, nice cosy and clean rooms with comfortable beds. Bus and tram stations just a minute away from hotel, there’s shopping centre nearby- strongly recommended

I didn't expect to encounter such unprofessional, rude, incompetent, and downright rude service in a place that calls itself a "hotel." Besides the completely dismissive and unpleasant attitude at the front desk, the staff's professionalism leaves much to be desired. Despite providing the correct information, we were issued an incorrect invoice because "the manager entered it that way." When I requested a correct invoice, I was told that "the manager will issue it if she wants." Furthermore, I was told that I was "taking it out" on the receptionist because I requested a correct invoice... As evidenced by other reviews, treating guests like intruders in this exorbitantly priced lodging facility is the norm at this pseudo-hotel. The accommodation was terrible – the room was tiny, and once you unfold a small suitcase, there's no room to move around, and there's no room for your belongings. On top of that, there's terrible noise both day and night from the nearby expressway. No matter where you stay, the entire building, every room, is noisy. In the summer, it's a nightmare because there's no air conditioning in the rooms; it's hot and stuffy, you have to open the window and listen to the cars passing by... Zero sleep, zero rest, you writhe in the heat and smell the exhaust fumes from the street. The bathroom in the hallway is a toilet in a sliding wardrobe, and the shower is opposite, behind a glass wall. It might be okay for a couple, but how are friends or coworkers supposed to function in such conditions??? Zero privacy; you can see and hear everything. The room was also untidy; I found some used e-cigarette cartridges on the floor... For the price, you could find a much better and quieter place to stay, a real hotel with top-notch service, not this strange place worse than a workers' hostel somewhere in the port. A proper etiquette and culture course for the "ladies" at the front desk would definitely be helpful. As an owner or manager, I'd be ashamed to hire such people!