Hotel Sandra Spa Karpacz

This is a weird place - almost great, but suddenly horrible in unexpected places. The aquapark is great for something included in the price. Nice pub design, large rooms with balconies, decent food, facilities open quite long. Wide spa offer. But then the really weird stuff: you have to prove to a lady assigned to your floor that you have marked everything you took from the minibar in a special sheet - you are basically treated like a thief in the making. Then when we checked out from our room, we wanted to stay a little longer to play the machines in the pub area (air hockey etc.). The lady at the reception desk told us that we are forbidden from doing that because our parking expired with the room and we must leave within 15 minutes. Ignoring the treatment of the customer, basic math tells you that the guests will quickly spend more at those machines than they pay for a full day of parking... So unnecessarily unpleasant.

This is not 4 star. This place is horrible. Lazy, stupid staff. At the reception, they can't even describe where to go from the hotel to AQUAPARK (they pointlessly send you there via the first floor - but it's normally via the second lift). It is not possible to order drinks at dinner (only tap water is available). Breakfast - you get in the morning to look and leave to see your family, and then the doorman won't let you and your family in again because you've already been there. I do not recommend the stay. For the money it's a scam. And another great thing - the safe in the room - it is not allocated, you can take it with you :) Food disgusting. When you go to an alacarte restaurant, no one notices you for 15 minutes (and there were only 2 other guests there).

There is all you need for the family. Swimming pool with slides and outdoor bathing area. Ten pin bowling, pool tables, arcade with games and tennis courts. Considering the number of guests I am astounded how they manage to feed them all. Only very hard working staff can pull this off. The buffet for breakfast and dinner offers plenty of choice. Be warned, it gets very busy and suggest you get to the restaurant early. I noticed some maintenance needing since my last visit and imagine that Covid has had an impact in that regard. It got uncomfortably warm in the room and there was no air conditioning. Plenty to do in the area.

This place is horrible, they charge for ever little thing!! But that would not be an issue if the service or amenities were good.. Food was horrible they close the kitchen and you have not option for anything else.. and finally the room was good but bathroom was like a visit back to 1970's... Stay away if you value customer service and decent food!!

When I entered my room, the furry cover on the bed was dirty on the other (inner) side - white stains that looked like sperm were all over it. The staff change it, but had to change the rest of the bed by myself. The room was not very clean also without that.