Radisson Hotel Szklarska Poręba

Paved road to hotel is in terrible shape (for hotel management to discuss with city of Sklarska). Hotel is unfortunately far from the town itself, car is needed. Would be great if hotel offered (at extra cost) an hourly shuttle service to/from the town of Sklarska. Parking at hotel barely adequate when at full guest capacity. Service at hotel was good and room was comfortable.

Hotel is not pet friendly.Cost for 1 night for dog is 115 zlotych. Is prohibited : to be in lobby with dog, to be in restaurant with dog, dog could be alone at hotel room maximum 20 minuts. In this case is not allowed to enjoy your breakfast and dinner. In room is not dog- bed and dog bowel for water and food. Absollutly unfriendly for guests- for dog and for her owner, too.

This would be a really nice hotel but it’s very poorly managed. Firstly - upon arrival there was a radisson rewards member front office desk (as it’s part of my vip membership - not to wait for the check-in) but nobody cares about it - we stood there, even had a few eye contacts with the receptionist but she chose to ignore me. Secondly - it has never happened to me in Radisson that they would charge a vip member for parking - we already do spend a lot in your hotels, free parking wouldn’t ruin your cashflow. Thirdly, we had a specific inquiry for a dinner so the receptionist send us to search for F&B manager - since we haven’t found her, we asked a waiter but instead of calling the F&B he insisted that we have to talk to him which was pointless as he was incapable of solving our inquiry (the F&B lady saw that, even spoke to the waiter in polish but also chose to ignore the problem instead of solving it as a manager). Next day we’ve decided to have a desser at the lobby - one would believe how hard is to order something in a half empty lobby bar - when we went to pay we’ve discovered that the F&B manager was playing on her phone and after seeing us was very annoyed to do the payment with us. The wellness has no towels for the guest and you can’t take from the room so make sure you bring your own. Also it’s so small that you have like 5% chance to find a spot to sit there. Lastly - that we haven’t got an upgrade is totally fine and understandable due to the full capacity, but that we haven’t even recieved the mountain view room that I asked for was also quite disappointing. Only positive was the 15% discount on F&B which worked surprisingly well here. And I did appreciate the welcome snacks on the room (that’s why the second star). We’ve also recieved a special breakfast offer on our 2nd breakfast which was nice but why can’t they give it already from the begining is something I don’t get.

I booked this hotel as I wanted a nice place to stay and one of the reasons was also that it was advertised as “dog-friendly,” but unfortunately, my experience didn’t reflect that at all. I don’t mind paying extra for my dog to stay with me, of course, I understand there are additional cleaning costs. What I do expect, though, is to feel welcome and to have the same experience as any other guest. When I arrived, I was told that dogs are not allowed in most of the hotel’s common areas, including the breakfast room, the restaurant, and even the bar. While I completely understand that places like the spa or pool are off-limits, being excluded from breakfast (which I was paying for!) was very disappointing. It left me feeling like the hotel charges a pet fee but doesn’t actually want dogs around. For me, being dog-friendly is more than just allowing pets, it’s about providing an environment where guests who travel with their dogs can feel included. That could mean a designated section in the breakfast area, clearer communication in advance, or even small touches like water bowls. Without these, the “dog-friendly” label feels misleading and more like a way to make extra money rather than a genuine effort to welcome guests with dogs. If you’re traveling with your dog, just be aware that while they’re technically allowed here, you may not find the stay as dog-friendly as advertised.

It’s not worth the money. Great location, with a pine forest nearby and fresh air. But definitely not 5 stars. When we planned our stay at this hotel and read the reviews, we were inspired by the idea that we would receive first-class service. Despite the hotel’s great location and the many positive reviews, I still want to point out a few things that left us disappointed. Refusal to cook oatmeal with water for a child – twice. On two consecutive mornings at breakfast, I asked for oatmeal to be made with water, as we have a small child with a milk allergy. I was refused both times without any clear explanation. This is such a simple request, especially when given a clear reason. For a hotel of this level, I expected they would be accommodating. Kids’ playroom. The cleanliness of the playroom is clearly not being maintained. The carpet was dirty with debris, adults walked inside wearing shoes, the table and slide were dusty, and there was no staff member cleaning or monitoring the area. This is a space for children, including very young ones who crawl and spend their time directly on the floor. Also, it turned out that you have to pay separately for the parking. The stay at the hotel is quite pricey I was surprised that parking is not included. Overall, the hotel’s location is excellent, with fresh mountain and pine forest air, but the quality of service leaves much to be desired.