My Story Hotel Vila Nova

Sadly, a cold attitude the moment we walked into the hotel. Milton, at the friend desk seemed like he was bothered when asked a question. Actually, he was quite rude to one of my friends. Hamilton, the bartender, was delightful, very friendly, as was the breakfast staff. The room lacked some basic amenities, such as Kleenex, frig, extra pillows, makeup mirror.

I wanted to share my sincere gratitude for making my stay so enjoyable. The comfort, care, and excellent service truly made it a memorable experience. A very special thank you to hotel manager Helena for the beautiful gesture of wishing me on my birthday. That thoughtful touch made me feel truly valued and added so much warmth to my visit. The staff hospitality made the hotel feel like a home away from home, and I deeply appreciate everything. The delicious breakfast each morning was a real highlight, and the staff were incredibly friendly and welcoming throughout my stay. I look forward to returning soon and will gladly recommend Hotel Vila Nova to my friends and family. Please pass on my thanks to everyone from reception to bar and restaurant staff who made my stay so special.

This hotel has super clean rooms and a fantastic breakfast at a great price. However, it’s the superb service that makes it special. Many thanks to their amazing manager, Helena, for her hard work and leadership. Azores Airlines lost my luggage, and Helena’s efforts to help me will never be forgotten. Special thanks also to Raquel, Sofia, and Matilda! You are such a great team!

Friendly staff. Clean. Nice view over the town. Short walk to the main square. It has great amentines - pool, restraurant, good breakfast.

Enjoyed our stay, although restricted from 7 days to 5 days due to cancelled flight on Friday 26/9 & late flight arrival Saturday 27/9. I compliment Joao in the bar for his support. Had a good sense of humour & efficient. We would have spent more time in the bar but regrettablyy another young gentleman was in Joao's place who was more formal & difficult to talk to. I compliment Bruno in your reception. He booked us into room 510. Excellent room & duvet/pillows to die for. Shame no tea/coffee in the room. Breakfast satisfactory- sorry to say put us off having dinner in your hotel. Too basic. Orange juice too watery - would have been good to have proper orange juice. Same food every morning,lacked variety in hot food. Overall very good. Have given you 5/5 mainly because of Joao & Bruno & the king sized bed/duvet & pillows.