Sensi Azores, Nature and Spa

Yes, the location by the ocean is nice. That's where the positives end. This place does not deserve four stars and it is priced far above what it delivers. The photos on their site speak for themselves once you compare them with what you actually get on arrival. The rooms are poorly insulated. You hear everything from the outside and the neighbouring rooms, which makes it impossible to relax. In a hotel that markets itself as nature and spa, that is a basic failure. The whole operation feels built around extracting money rather than delivering quality or hospitality. Every extra is charged, nothing feels generous, and the service reflects that mindset. We would NOT book again and would not recommend it at this price point. There are better options on São Miguel for the same money.

This is a very nice hotel. There are some things that need improving for it to be classed as a 5* in my opinion. The great things are: The staff - absolutely brilliant, all of them - could not fault their kindness, helpfulness and ever ready smile. Most of the time it is a lovely peaceful resort - you do need a car if you are staying here. It's not really a place for young families or lots of teenagers as there is really nothing for them to do. Food is excellent - although it would be good to vary breakfast more or offer a buffet to offer a bit more variety. Things to improve: Dressing gowns in the rooms are threadbare and full of holes. Slippers are far too small even for my son and again worn out. Wifi is terrible in some of the rooms and even after being reported constantly dropped out. Our plunge pool in room 11 was constantly being filled up as it had a leak (room 11). They initially put my parents in a room above the bar which was awful for them because of the noise. They did move them after two nights though. Rooms absolutely need sound proofing - you can hear everything from your neighbours. The bank of sunbeds by the main pool are not comfortable and need mattresses on them. There are tiles coming off all over the place in the main pool and the grout in many places in both pools needs cleaning. It is very expensive to stay here in my opinion and I think this is a 4* hotel with 5* staff. Some of the small changes above could elevate this place. Overall we had a lovely time but do not feel it was worth the money we paid for it.

So beautiful one of the best hotel experiences I've ever had. Rooms are incredible. Staff and service are so sincere and accommodating.

The team at Sensi has offered us a unique and highly personalized experience on Sao Miguel, Azores. The hotel is an island of tranquility which sparkles with friendliness and heartfelt hospitality. Already before our arrival the team helped us to arrange some wonderful experiences on the island, and - even though we arrived somewhat late - offered us a dinner reservation in the wonderful Momo restaurant. The food was superb with a wonderful local touch. Initially, we thought we would have once or twice dinner at the Momo restaurant during our 9 day stay. As the food was really great and - more importantly - all of the staff offered such a personal, friendly, and attentive service that we ended up having dinner in the Momo restaurant on 7 of 9 evenings. At one of the other two evenings we ate something small in the bar, and the staff from the restaurant came by to ask how our day was and just wanted to say hello as they had not seen us on the day. We were touched by such friendliness and personal relationship. We also enjoyed massages in the small but beautiful spa, which definitely helped to relax and enjoy our time at Sensi. This is a truly fantastic place and we really do want to come again!

I would not hesitate for a moment to recommend Sensi Azores Nature and Spa. If you are looking for a beautiful, peaceful, boutique experience, then look no further. The grounds are stunning, the spa is incrdible, the rooms are immaculate and beautiful and the staff is OUTSTANDING! Breakfast is included, which is an added plus! I would definitley go back!!!! I loved the beautiful walk to town and had an opportunity to explore the island with a driver recommended by the staff. I don't recommend it for families with young children because it's more of a "boutique" location perfect for couples and friends.