Marsa Malaz Kempinski The Pearl Doha

Our stay at the Marsa Malaz Kempinski at The Pearl was great even though a bit particular as we happened to be there right when the tensions in the Middle East started. Instead of staying 1 week for our holidays, we ended up staying 3 weeks, being stranded for 2 additional weeks. In addition to the superb place, great facilities and amazing service, we would like to warmly thank Mr Zaiko & his very professional staff. It's a complicated moment, new for most of us, and we never felt left aside or insecure. We travelled with our 3 year old son who didnt know what was happening around him and we greatly appreciated the fact that the Kempinski's staff played the game all along. THANK YOU to Dominic, Eric, the 2 Patrick, Marie from the Housekeeping for always adding a little touch which made our son smile, and of course ALL their colleagues (i couldn't remember all the names, apologies for this). Of course, the facilities, amenities & services are important in a Hotel but, as per our peculiar experience, it was the overall warm family and friendly feeling that we will remember. Through a tough time we will keep only those fond memories, they are the most important to us. To all the Kempinski staff : THANK YOU!

I Had a great experience Hamza Super friendly, professional, and always ready to help with a smile. He really makes you feel welcome and taken care of. Definitely one of the highlights of our stay 🙌

Very disappointing experience. The reception staff were unfriendly ( lady in red )and the check-in process was extremely slow and poorly organized. It took far too long just to get the room, which is unacceptable for a hotel. The reception employees also seemed inexperienced and unprofessional. It felt as if they were more focused on appearances than on actually helping guests or doing their job efficiently. The restaurant service was also disappointing. The waiters did not seem to know the menu and were unable to explain the dishes they were serving, which shows a lack of proper training. Overall, the service quality was far below expectations. I would not recommend this hotel unless they seriously improve their staff training and customer service.

The hotel needs badly renovation. The rooms are very old and not seem clean. Vary large room woth nice view. Service is as well very bad. The staff do jot care about the clients

We stayed at the Marsa Malaz in Feb 2026. The hotel is very grand and shows off its beauty both inside and out, and has so many amenities and services within the 'resort'. We had a massive room and overlooked the pools and private beach area, at the back of the hotel. The restaurants are very good and served large portions of tasty food, but we were disappointed that the Lebanese restaurant was not part of our full board package. We had communication issues with staff in certain instances, regarding the general booking and also with our room cards not working on one of the days - which was rather embarrassing, as you need a working room card to move around and use the lifts. The staff are friendly and helpful. There are many pools to use, including a jacuzzi pool a private beach, but it appeared to be less private on some days, and not so much for the guests and more available to non-guests. There is building works being done on the property and near by, which ruined a few days of our stay. This was also noticed by other guest, and complaints had started to occur. From our perspective, on one particular day the noise was extreme to the point where the roof and walls were shaking in the American diner restaurant. The gym was small but still good to have and the hotel has a spa, but we did not use this. Overall a very beautiful hotel and super facilities, staff are friendly but they did have communication issues. Our stay was marred by the building work and issues stated above (which are not as major). I would rate this hotel, staff and services a 9/10, however with the building noise it did cause a lot of issues and upset with us and other guests, so my final overall score would be 8.5/10.