VH Gran Ventana Beach Resort

Just to say thank you Osca Lora for another fantastic holiday that me & my wife had at the Gran Ventana on our 50th Aniversiry from the 16th September 2026 til the 30th September 2026. To you Oscar the Perfect Gentleman and Food & Beverage manager Sension all your management team and all the rest of your staff from maintenance /maids/ bar staff/restaurant staff and every one under your control the service and hospitalty we recived from them all made it a excellent holiday the we will nerver forget. Hope to see you again Oscar. Frank & Jacqueline from Scotland.

Basic things are missing : 1) Some handkerchiefs in the room ; 2) more place where to store your clothes ; 3) Small tables by the beach to put your drinks on ; 4) being on time while opening the restaurant for breakfast, lunch or dinner… Cups and glasses are still not on many tables while the supervisor only minds his smartphone instead of working, even while there is only 40% of occupation rate. Half of your meal is finished before they ask for any other drink than water. Unacceptable while paying toooo much for small service. If it’s possible in all other hotels, then why not here ??? I don’t recommend this place, while having much better options nearby.

I expected much more from this resort based on its reputation. The room was not too bad, and the beach was decent, but the overall experience was negatively affected by the service. The staff was the biggest problem. They were not helpful and, in several situations, seemed more interested in avoiding responsibility than helping guests. We also had an issue with towels being taken, and when we tried to get help, the staff did not seem interested in resolving the problem. This was extremely frustrating and made us feel like our concerns were simply ignored. A resort can have a nice beach and acceptable rooms, but good customer service is essential, especially when guests have a problem. Unfortunately, that was missing during our stay. I really expected a much better experience from Gran Ventana, and based on my stay, I would not choose this resort again.

Just came back from an amazing week here. This resort definitely ticked all the boxes for us. We had booked the Premium package, which we highly recommend. We arrived at 1:00 and our room was ready! There is a separate check in, the Vintage Lounge. This lounge is comfortable, has snacks and drinks and a cool Calypso vibe to it. Santa is an amazing person, and she definitely added to our wonderful vacation. Food was good, the ala carte restaurants were very well done. This is a compact, quiet resort with not a whole lot of evening entertainment, so if you're looking for a party place, this is not it. The pool can get crowded, but there is another quiet pool a short distance away. The beach is great. Very calm in the morning, but the wind can really pick up around noon. A few days it was quite bad, to the point we left the beach early. Again, having the Premium package meant we had a separate section of the beach, with excellent service. We have been to the Caribbean over 30 times, and this resort is in the top 3 for us and as long as Cuba is off the table, VH Gran Ventana will be our go to place.

I stayed at this hotel for 5 days and had the most amazing experience! The entertainment staff was beyond amazing- Marleni, Lorenzo, Gerard, Josue, and Mario were absolutely amazing and made our experience unforgettable. The dining staff and the rest of the staff were also very delightful.