Bahia Principe Escape Bouganville

The entertainment team were excellent and worked hard to ensure guests had a great time day time and evening. The hotel itself is lovely although the bathrooms are a bit dated with plumbing issue's. The sea was murky and brown for the duration of our stay even though we were told it would clear after a few days. We had a guest experience four poster bed on the beach, whilst getting settled in for the day I went to the snack bar to get some coffees. When I was about to take the coffees to the bed I heard someone saying “lady you cannot take those cups from this area”. The same person challenged us whilst relaxing on the beach asking if we had reserved the bed! There was another couple on the four poster bed next to us. She never challenged them. We felt victimised and singled out. I went to reception to complain as our experience was ruined by this individual working in the snack bar. We later learnt that the couple next to us had not reserved the bed for the day as we had. I don’t feel the hotel receives English people well for this reason. We definitely felt we were targeted due to being English. On the last day we wanted to book an extra hour in our room before checking out, reception told us this was not possible even though the TUI rep said we would be able to. Overall not a great experience and has put us off returning not only to this hotel but the Domican Republic. PS do not use the doctor on site as they are not equipped to care for your needs they just direct you to the hospital or mini market which is very pricey.

We had a wonderful stay at this resort. It was a really nice size—not too large—and it was easy to get from one area to another. The entertainment team was incredibly energetic, welcoming, and interactive. Everyone we encountered was charming, friendly, and helpful. The lobby had a classy atmosphere, and guest services were especially thoughtful—they even brought me a fan when it became extremely hot, which I really appreciated. One area that could be improved is the Wi-Fi. I taught a three-hour class during our stay, so having reliable Wi-Fi in our room would have helped greatly. We also would have appreciated a later checkout time. We had to check out at 2 p.m., but our airport transportation was originally scheduled for 7:25 p.m. Having a comfortable, air-conditioned area available for guests waiting to leave would have helped tremendously. Unfortunately, our flight was delayed by an entire day, and we ended up leaving much later than planned. This situation was related to Air Transat rather than the resort. All in all, despite the travel difficulties, the resort itself was wonderful, and the staff truly helped make our stay enjoyable.

All of the staff were most helpful and couldn’t have been more friendly. The room was a bit dated, some of the drawers were hard to open/close. But that wasn’t too much of an inconvenience. The rooms could use some soundproofing. We were on 2nd floor ( of 3) Someone above walking with heels on tile floor was loud, and people in next adjoining room also easy to hear. The à la carte restaurants were all solidly booked before our arrival. We were only able to book one for the entire week. Apparently you can book before you even arrive and can book 7 nights in à la carte for a 7 night stay. Not a fair system for everyone. The buffet was ok, lots of choice and even good seafood options. It would be helpful to have a brochure or pamphlet with a map showing locations and times of the amenities. We didn’t discover that the Corales steak restaurant was also open to all for lunch until our last day there. The water off the beach was very warm. You could walk right out into it. A roped off swimming area that is clean, lots of lounge chairs and palm trees.

We stayed in the adults section, a very large room and about 10 coat hangers. Fridge was topped up with soft drinks and beers regularly, but spirits were slow and had to ask reception, same with coffee and powdered milk and sugars. Food was a very good quality in the buffet by the pool, though when items ran out, they were slow to replace them and had to be asked. Pool was super warm, which was nice, pool bar staff were also very friendly and would come round the sunbeds quite regularly with drinks requests...weather you tipped them or not ! The Brazilian (steak house) was ok, but the servers often visited the younger couples instead of older people, we are early 60's we had to ask for the chicken squewers, then he only served me and walked off, I had to remind him I wasnt alone. The louder pool was good with lots of entertainment and not to loud music, be careful as we almost stood on a couple of small hermit crabs that had come in off the beach. We would return to this hotel, but the airport at Punta Cana is one of the worst we have been to, waiting over 45 mins for luggage and then a huge queue to then go through xray all in very humid conditions, wasnt nice. Cat lovers...we saw no cats :)

Everything about Bahia Principe Bougainville Escape is first class. Rooms are bright, clean and well looked after by maid services. Drink fridges are well stocked and replenished daily. Public areas are spotless, welcoming and generally accessible. Breakfast buffet selection and quality is unbelievably good and well rotated. Lunch Buffet is equally varied and again the quality is excellent. Pool and Lobby Bars have excellent selections of alcoholic and non alcoholic beverages served by attentive and fun serving staff. Dinner Restaurants bring a huge variety of dining experiences and some exotic specialty cocktails. Even the Dinner Buffet is a level above. Huge thanks to all from Front Desk to Rooms to Pools to Bars to The Grounds, The Restaurants to The Bell Service. A beautiful hotel,a beautiful vacation . Thank You All. Returning November 16 with adult family members and looking forward to seeing all our Bouganville Amigos once more. Evelyn and James Young #57016.