Bahia Principe Explore La Romana

I am writing this to warn potential buyers about the deceptive sales and booking tactics used by the Bahia Principe Privilege Club.During the presentation, I was offered a specific price to book a non-all-inclusive hotel. However, when I immediately called to finalize my booking, the customer service team explicitly told me I had to wait 2 weeks before I could book.Trusting them, I waited. When I called back two weeks later, the prices they quoted me were completely different and much higher than promised. When I immediately asked to cancel my membership and requested a refund due to this bait-and-switch, they refused. They claimed I was past their strict 5-day cancellation window—a window they deliberately forced me to miss by making me wait two weeks to book.My bank ultimately validated their claim because of the signed contract's fine print, but the practice itself is incredibly dishonest. They intentionally delay your booking so you cannot cancel within the legal timeframe. Buyer beware: do not sign anything with this club.

We recently spent a wonderful holiday at Bahia Principe Grand La Romana and couldn’t have asked for a better experience. From the moment we arrived, the staff were welcoming, friendly, and always willing to help with a smile. The grounds are beautifully maintained, with lush tropical gardens, spotless facilities, and a relaxed atmosphere throughout. The pool area was excellent, with plenty of sun loungers available and a great mix of entertainment and relaxation. We particularly enjoyed the beachfront location, where we were treated to some truly spectacular sunsets every evening. The beach was clean and peaceful, perfect for long walks but unfortunately lots of jelly fish close to shore that made entering the water a daunting experience. The food exceeded our expectations, with a wide variety available every night in the buffet and excellent service in the à la carte restaurants. There was always something new to try, and the quality was consistently good throughout our stay. Our room was spacious, comfortable, and cleaned to a high standard every day. The housekeeping team did a fantastic job, ensuring everything was spotless and well stocked, the addition of Cold beer and soft drinks made sit on our balcony even more joyous. What really made the holiday special was the friendliness of the staff. Their warmth and genuine hospitality created an atmosphere that made us feel at home from day one. We would highly recommend Bahia Principe La Romana. We left with wonderful memories and would not hesitate to return. Thank you to the entire team for making our stay so enjoyable. A well-deserved 5-star experience!

After returning home and reflecting on my stay, I can confidently say that this was one of the most disappointing resort experiences I have had, especially considering the amount of money spent on what was expected to be a relaxing vacation. From the moment we arrived, problems began. The first room assigned to us was not up to standard, and we immediately encountered ongoing issues with our room key. Staff had to be called multiple times because the key repeatedly failed to open the door. Although we were eventually moved to another room, this was an inconvenience that should never have occurred at a property that advertises itself as a luxury resort. Unfortunately, the room change did not resolve all of the concerns. Throughout our stay, we noticed several cleanliness and maintenance issues, along with an overall lack of attention to detail. The resort itself is in need of significant updating, as many areas appeared worn, dated, and not reflective of the quality being advertised. To make matters worse, we discovered a live cockroach in our room. While a housekeeper kindly assisted in removing it, finding a cockroach in a guest room is completely unacceptable and raises serious concerns about cleanliness standards. The dining experience was equally frustrating. Guests are encouraged to make restaurant reservations, yet we were never informed at check-in that guests staying four nights are limited to only two restaurant reservations. This important information should be clearly communicated upon arrival. Instead, we learned about the restriction after the fact, which negatively impacted our ability to plan our meals and enjoy our vacation. The pool area was another source of frustration. Every day, numerous lounge chairs remained occupied by towels for hours without anyone actually using them. This left many paying guests unable to find seating while resort staff appeared to take no action to address the issue. A more effective policy should be implemented to ensure fair access to poolside seating for all guests. Before departing, I followed the instructions provided by the resort and met with Guest Services to discuss these concerns. I spoke with Yadeul and explained the issues we experienced throughout our stay, hoping management would acknowledge the problems and offer a meaningful resolution. Instead, I was essentially told that nothing could be done. The only gesture offered was a small bag of coffee. Given the number and seriousness of the issues we encountered, this response felt dismissive and failed to demonstrate any genuine concern for guest satisfaction. What is most disappointing is not simply that problems occurred, but how they were handled. Most travelers understand that occasional issues can arise. However, when multiple concerns affect a guest’s stay, management should take those concerns seriously and make a sincere effort to address them. Based on my experience, this resort did not deliver the quality, service, or accommodations that were advertised, nor did it justify the considerable expense of the trip. The property is in need of updates, communication with guests needs significant improvement, and greater attention should be given to cleanliness and customer service. Unfortunately, I would not return to this resort, nor would I recommend it to friends or family.

Amazing resort amazing pool and beach but the sea lets it down it is murky but is swimmable Buffet restaurants are great and à la carte restaurants are amazing Entertainment staff work hard to give great shows but is repetitive kids club could be great if it was advertised better and ran better issue we had was lack of info to where things were on and a silent disco that was put on in an out area full of smokers and a few people that had to much to drink which wasn’t a great place for kids to Be Resort/Bar/Waiting staff and Gardeners were all amazing Guest services and management not great Security staff not good English and very aggressive shouting at our child and her news friends for being in the pool with no adults Issue was with hotel rule over no child in the 1.4m main pool without an adult in the pool too was a joke as Dominican temp child is till thy turn 18 I refused this rule as our 9 year old can swim it’s only 1.4m deep and as a real parent i watch my child enjoy the pool with new friends made while there and we’re in the pool most of the time but give her freedom to make friends and be a good person As for guest services security staff can’t speak English and aren’t aggressive (really I was there) Management listened to what I said and contacted there legal dept and told me if I take full responsibility for my child she can swim the pool without us my answer was really so I just do as a good parent does thanks I got up and sat on the subbed every morning from 7am till around 8am everyday but before that I flew a drone around filming the resort legally from around 6am dawn On my 4th day I needed to toilet after setting our towels down at 7.30am never having an issue for the previous days I left a power bank on the bed with full intentions of getting back to the sunbeds at 8.30am I returned to find the guest services had taken the towels so up to reception to get my towels and power bank to find guests services didn’t take the power bank and left it on the bed not knowing it was there the power bank wasn’t with the new people siting on the sunbeds I was on so I lost out £50 power bank with guest services messing around telling me it wasn’t on the cctv cameras then telling me to fill out a form so the can look at the cctv for it So which was it did they lie and look and not look Anyway resort is a little tired Needs a little old to poor repairs do you in rooms painting was going on while there and really management should schedule the works to not effect guests and it would have been cooler for staff painting at night not cutting services to the activity centre for three days leaving the kids with less to do during the hottest parts of the day not table tennis table football the large chess set Very poor of management to do that Same for the poor information about closing the main pool for 5 hours not letting guest know when it maybe ready for use again Leaving guest not knowing is yet again poor management Management need to learn guest keep the hotel in business and pay not only there wages but all the staffs It’s not much to ask

Enjoyed our week here for the most part. Most of the staff were great. The buffet staff, the lady and gentleman at the beach bar, reception all need a special mention. Didn’t go to any à la Carts so can’t comment on them. As we are beach people disappointed in not being able to go in the ocean due to jelly fish. Few people got stung while we were there. Missed this on the reviews before we booked, so my fault at that. Won’t return due to the ocean murkiness and jelly fish.