Bahia Principe Explore Turquesa

Occidental Caribe is a pretty resort with a well-designed layout, and the entertainment—especially for children—was enjoyable. Juan, Katherine, Randy, Wil at reception, and the bell staff stood out for their excellent service. Unfortunately, our experience with much of the rest of the staff was disappointing. Communication was often difficult for English-speaking guests, and at times we felt overlooked while staff gathered in small groups. We also felt that Spanish-speaking guests received more attention. The beach was closed for most of our stay. Although the pool was crowded, a canoe race was held there while guests—including children—were swimming. One of our friends was hit hard in the back by a participant, which was concerning and could have been avoided with better attention to pool safety. The resort could also do more to accommodate guests with diabetes. Sugar-free drink options were limited, including through room service. Overall, the resort has attractive grounds and good entertainment, but service, pool safety, and dietary accommodations need improvement.

I had a wonderful time at this resort. It's gorgeous, and the environment is clean. The staff is both friendly and humorous, and I developed a fondness for the Japanese restaurant. I loved the pool and the property's overall design. The rooms are clean; I would visit again.

I had an amazing time in this resort! There’s always something to do from morning to night (games, dancing, shows, etch.,). The staffs (receptionists, bartenders, waiters, security guards, and more) are very warm and friendly. Especially Randy, he goes out of his way to ask if there’s anything we need and he kept us informed about any upcoming events, will definitely come back!

We had a lovely stay! Special shoutout to our server and chef at the Japanese restaurant — I don't remember her name but she affectionately calls one of my friends "English" 😊 — they were fantastic. The spa team was also very warm and welcoming; I'm so glad I booked the massage, I left feeling completely renewed 🤗 There were just a few minor issues: we had a problem with the toilet fixture when flushing, but it was fixed after we reported it to the front desk. We also noticed the food gets cold quite quickly, likely due to the chilly atmosphere in the evenings. The hotel overall is very nice. The only real inconvenience is that when you book a tour, you have to walk all the way to the main gate to get picked up. Despite that, we didn't let it stop us from enjoying our time. We had a great stay and hope to be back in the near future!

5 stars all round for this hotel. Lovely and clean and modern. Great staff, great breakfast. The most comfortable beds and pillows I’ve experienced in an hotel. Perfect location, right opposite the beach. Supermarkets within 5 min walk, and abundance of restaurants to chose from. If I had a small criticism, it could do with nightly entertainment. This would not stop me from returning to this hotel in the future though!