Bahia Principe Explore Turquesa

It is with a heavy heart I write this review. I fell in love with this resort 17 years ago amd the reason I have returned back to Punta Cana and the Dominican several times. This was actually my 3rd time to this resort and I've been to many others aa well. Now this will be my last time here. It's changed in so many ways. It is 99% Spanish speaking only. They are marketing and catering to Spanish countries and hosting massive conventions to locals every weekend. They are rude, physically abusive in the buffet line and one even fake spit at me for being English. The animation crew wont even approach English people. The only English they know are Bingo numbers. Wait staff font underatand sinple English words like coffee, milk, water, glass. 17 years ago staff spoke 7 languages. The rooms are 40 years old but in good shape. We had a leak in our bathroom ceiling. A small drip. Our travel partners had to change rooms because of a flood in theirs. 3 out of 4 of us got food poisoning on different days from different food sources. Yes it was food poisoning. We travel enough to know the difference. They have a policy now that guests can not leave the resort unless on a tour with one of their partner suppliers. You can't order a taxi in they block them at the gate. The bar menu is limited and even when you order from it you never get the same drink twice. One person uses a slush to make Pina colada the other is juice ans ice cubes. It is still a beautiful beach.. strong waves so not for weak swimmers or kids.

Was hesitant to book here because of the reviews, but got a good deal with Jet Blue vacations. Room was tired, there were couple of issues but they were resolved fast. Most importantly for me AC worked well, plenty of English channels on TV and wifi worked well. Beach was beautiful with plenty of space under shadow. The food was mediocre in buffet, there were a lot of choices, but quite clear that they avoid expensive food. Most disappointing was that it looks like they sell day passes, and in some lunches and dinners there were crowds of people in the buffet, with long lines, so if you do not come in the first 20 min of opening, you will have hard time to find where to seat. I have been in many similar resorts so I went at the opening. Also all service is clearly is focused on Spanish speaking people. Would I recommend it? Yes if you are on the budget. But otherwise no.

Terrible stay. From the staff to the food to the customer service an excursions. Being harassed on the beach being called deragetory terms by staff. And never getting any service for the things we would ask. The 1st 2 days our room was never serviced and we asked multiple times. Our TV and AC didn't work they never fixed the AC and the TV took 2.5 days after asking AEVERYONE at hotel. I asked for 2 towels I'm still waiting on them.

I am writing to express my extreme disappointment regarding our current stay at your hotel. These past two days have unfortunately been the worst experience I have ever had at a hotel. When we initially checked in to room 6400, we found that the bathtub was not clean, the air conditioning and safe were not working, and the fridge was unstocked. Francia at the front desk was amazing and promptly moved us to room 7xxx, and Rafi the bellman was very helpful in getting us moved. However, after settling into room 7xxx, we discovered a new set of major issues: - There is no hot water. - The bedroom bathroom ceiling is leaking. - The tub stopper is not working, so I am unable to take a bath. - There are no face cloths provided. I have already informed the front desk and sent email and 24 hours later nothing has been addressed

I had a wonderful stay at Occidental Caribe. The location is 25 minutes from the airport which is convenient. The staffs are welcoming and friendly. Randy is our butler and he is very accommodating to our requests. He is quick to respond to our questions and concerns which makes our experience a pleasant one. The hotel has a lot of amenities that we enjoyed. There are activities as well that made the atmosphere lively and fun. I like our room because it had a balcony with a nice view of the greenery. The only issue was that the bathtub takes a long time to drain completely. The place is clean especially the beach. It is well maintained and that is what I loved about this trip. We enjoyed it a lot. The only thing that needs to be improve is the food/buffet. For example, the noodles were overcook, some dishes are bland, meat are not tender enough etc. but the servers and staffs are friendly. They have a wide selection of food as well. The pizza was great! We love that one. Overall I have a very good experience staying in this hotel and would recommend this to anyone who are looking for a relaxing, fun and affordable trip.