Caribe Deluxe Princess

I went with a large group of travelers from my area but essentially solo. First impression the resort is beautiful. The lobby is open and very beautiful. There are lots of seats, fishponds, plants and a bar. The resort is vast in size therefore they do have trams that will take you around the resort. The room was clean and comfortable. Not a fan of the shower but it did its job. There are 3 nice pools, however, I favored the one with the swim up bar. There is bird, peacocks, flamingos and iguanas roaming freely over the grounds. There are several restaurants included in the all-inclusive. The food market has buffet and always a decent selection. It was a hit or a miss, but it did its job and fed me. Getting a reservation for one of the restaurants is hard. I arrived on a Sat and immediately attempted to get one. I found much better chance if go to the concierge. Fogo was amazing. I loved the meats; they were flavorful and plenty. The Dominican place was good as well. We ate at second seating and no appetizer left. I tried the soup it was very tasty and the entree was good and fresh. The sports bar has average food. They have spicy and not spicy wings. No dressing for the wings which is kind of criminal IMO. You can order a lot of food to try there. We tried chicken quesadilla and was pretty good. The nachos were good but hit or miss if hot. They have a small bowling alley in sports bar which is nice. The drinks were weak at all the bars we went to. Don't get me wrong they are free and they are fruity, but they are WEAK. The beach was well kept. Apparently, seaweed is bad at this time and only encountered one day where it was out of control. Plenty of huts and seats available. Nice selection of excursions to be booked off the resort through the resort or they have people roaming the beaches selling excursions. Overall, my stay was pretty great, it is my first time out of the country, and it was a good experience. My only complaint is the airport which not their fault.

Wellington, Gerson, Alejandro were the best bar tenders on the resort. I had to come to the swim up bar daily because it was that much fun with them celebrating my birthday. Excellent service and they were very friendly and welcoming. I will definitely recommend staying at this resort and I will definitely be returning on my next D.R trip

Mediocre at best – definitely not a 5-star experience We recently stayed here and, unfortunately, left feeling very disappointed. This resort simply didn’t live up to its 5-star rating, and we wouldn’t return. The positives: * The rooms were spacious and cleaned daily to a good standard. * The buggy service around the resort was convenient and made getting between different areas easy. * The spa, gym and tennis facilities were all very good and among the highlights of our stay. The negatives: The biggest issue was our room’s air conditioning. It broke early in our holiday, and despite reporting it every day for a week, it was never properly repaired. To be fair, the hotel did offer to move us to another room. However, we declined because we had adjoining rooms with our daughters, and moving would have been a major upheaval. We were also concerned that we could end up in a room overlooking the party pool, which wasn’t something we wanted. A team of engineers did come in an attempt to fix it, however didn’t, despite thinking they had. We eventually discovered where the fuse box was and had to manually switch it off and on ourselves just to get the air conditioning working. On our final day, it stopped completely, leaving the room hot, damp and uncomfortable. Service throughout the resort was generally poor. Staff often gave the impression they couldn’t be bothered, and as British guests booked through TUI, we felt we were treated as less important than Spanish guests. Whether intentional or not, there seemed to be a noticeable bias towards Spanish visitors, which was disappointing. The food was mediocre. None of the à la carte restaurants stood out, with the exception of the Teppanyaki restaurant, which was the only one we really enjoyed. One thing to be aware of is the swimming pools – avoid wearing white or light-coloured swimwear, as ours became stained a yellow-green colour after using the pool. The sargassum seaweed is a naturally occurring issue and not something the hotel can control. Credit where it’s due – staff worked hard to clear the beach every day. Unfortunately, the volume was overwhelming, making it impossible to keep up with, and water sports were effectively unavailable during our stay. Overall, while there were a few positives, they weren’t enough to outweigh the poor service, unresolved maintenance issues and average food. This was not the 5-star experience we expected, and we would not return.

Danger. This hotel allowed a data breach that enabled hackers to hijack their payment page, resulting in me losing 808 euros to a scam. Although the hotel confirmed the data breach in writing, they refuse to cover the losses. They pose a significant risk to guests' financial security. Confirmation of the breach only came as I was checking out, and the investigation was launched only after I filed a formal complaint with the hotel; it was never a proactive move on their part.

This hotel is great! The animation and entertainment team works very hard to keep us guest busy through out the day. Awesome job to the staff for great service. Franklin from the entertainment team was super helpful and friendly to our family. We will be back!