Coral Costa Caribe Resort & Spa

My experience at Coral Costa Caribe was extremely disappointing. I paid for a stay expecting the standards of a four-star hotel, but the condition of the accommodation fell far below. The room had leakage, significant limescale in the bathroom, and cleanliness and maintenance issues and safety. There were also flies and insects around the property especially at the terrace . Most seriously, a closet door fell on me, and I was very disappointed with the response to this incident. What makes this experience even more upsetting is how the hotel has handled my complaint. I was travelling with my child, and after the experience we had, the hotel offered to refund only two unused nights of 7. I strongly disagree with this offer and am requesting a full refund of the money we paid. Guests deserve clean, safe, and properly maintained accommodation. When the experience falls so far below the expected standard, the response should be accountability and a fair resolution, not an offer that leaves the customer bearing the financial loss. See there response to our complain, it is impossible to expect of the guest to give you the opportunity to address and resolve any concern about safety, hygiene, maintenance, cleanness and overall condition of the property. I am sharing my experience so future guests can make an informed decision before booking. Please carefully research this property and consider the condition of the accommodation before spending your money. My main concern is not only the condition of the hotel, but also how a serious complaint has been handled. I am extremely dissatisfied with the proposed compensation and expect management to reconsider its position and refund the full amount paid. I would not choose to stay here ever again based on my experience.

I didn’t stay at the hotel but we bought day passes when we were staying in Santo Domingo. We had a great time - the beach and ocean were absolutely beautiful. There was a great party vibe, but also quiet space. The day pass included lunch buffet which we enjoyed- I loved the variety of food and that they had lots of typical Dominican options. They were setting up for Dominican Night when we left and I wish we could have stayed for that! I would definitely go back again!

Disappointing birthday stay — poor communication and no meaningful resolution I stayed at Coral Costa Caribe for my birthday trip, and unfortunately, the overall experience was extremely disappointing. I had communicated with the resort months in advance regarding my room request and followed up multiple times, yet upon arrival the room arrangement was still not what had been discussed. Instead of a smooth check-in, I had to spend part of my vacation repeatedly explaining an issue I had already communicated in advance. The problems continued throughout my stay. There were multiple power outages, including an extremely frightening incident where the elevator lost power while I was inside. I also experienced inconsistent communication from staff and had to repeatedly follow up regarding my concerns rather than feeling that management was proactively addressing them. I ultimately requested compensation equivalent to one night because of the overall experience. On September 16, Guest Service delivered a written letter to my room stating that they were handling my case and would meet the following day to provide a “satisfactory resolution.” When I followed up on September 17 before checking out, I was told they could not provide compensation. Instead, I was told we could remain in contact by email if I wanted to return in the future. I declined because, after this experience, returning is not something I am interested in. There were some enjoyable moments during my trip, and I appreciate the individual employees who were pleasant and helpful. However, those moments do not outweigh the repeated issues, poor communication, power interruptions, stressful elevator experience, and the way my complaint was ultimately handled. I came here to celebrate my birthday and relax, not to spend my vacation repeatedly following up with staff and management about problems. Based on my experience, I would not choose this resort again. I hope management takes guest complaints more seriously and improves its communication and procedures for resolving issues rather than leaving guests to chase answers until checkout.

From Monday afternoon, through to Friday Lunchtime this resort is beautiful, quiet, well serviced and just a lovely place to be. Unfortunately this changes once the hotel is opened up at weekends to day pass holders and weekenders. It appears as though the hotel tries to accommodate as many people as possible with very little regard to the guests in resident. Examples include, children not being able to play in the main pool in the afternoon due to the overwhelming drinking culture the day residents adopt taking over the pool, being pushed out of the way at the buffet with no respect for children queuing politely for food and extremely poor customer service. The hotel staffing levels are adequate during the week, however when the numbers swell at weekends, the staff struggle to cope and what was once a well run, well serviced establishment becomes extremely poor. It’s very disappointing that this hotel prioritises profit over their high-paying guest enjoyment and experiences.

The entertainment team was definitely one of the highlights of my stay at Coral Costa Caribe! Everyone was so energetic, friendly, and welcoming, and they really made the vacation more fun and memorable. A special shout-out to Carlos, DJ Gordo Gordo, Angie, and Carlos the dancer! You could really see the passion and energy they put into entertaining the guests. The music, dancing, activities, and shows created such a fun atmosphere every day. They always made people feel included and knew how to keep everyone smiling and having a great time. Thank you to the entire entertainment team for all your hard work and for making my stay so enjoyable. You guys definitely made a difference in my vacation! Keep up the amazing work, and I hope to see you all again on my next visit! ❤️🇩🇴🎶💃🏽