Dreams Onyx Resort & Spa

Beautiful resort. Well maintained. Rooms always cleaned. Everything worked well and was provided. Day activities were very good and evening Entertainment was excellent. Staff very friendly Our butler Angel Miguel Guzman was INCREDIBLE! There was no request he didn't completefor us. Went above and beyond with personal attention. Truly made our stay stress free.

It is well worth it. Friendly staff and atmosphere. Plenty to do if traveling with kids, or just sit back back and relax if by yourself. Highly recommend.

This is more a comment on what the resort considers an adult. Tried to book there but as my twin girls are 14 years old they are considered adults and you can not have 4 adults in a room I have to book family suite doubling the price. So if you have a family of four with kids over 12 this hotel is not going to be affordable. Absolutely ridiculous. Families of three you are good to go!! plain cash grab. All hyatt properties are the same crazy!!

Francisco, our Buttler, this man is a testament to his profession 2nd time we were with him, he is the Best!!!! Wester, our Favorite Waiter. he was very attentive, friendly and always has a smile. Juan and Eddy, waiter/servers at Tamarindo (Breakfast for Preferred members) and Itilian for Dinner we cannot say enough good things a about these two. they are like Family. I will say... this was our second trip. 2 years ago, my wife and I came to the resort on our Honeymoon; this time both of our daughters were able to come with us for their Graduation presents. and had a GREAT time!!!

Our family of 4 went with another family of 4 for 7 nights. All adults early 40's with kids ranging 7-12. Food was bad. The buffet hardly ever rotated food. Same thing every single day. Lots of random things that were cold, stale, dry, etc. Restaurants were a complete joke - orders NEVER came out correct. Wrong sides, wrong main courses, missing meals, missing drinks, etc. Even after asking for them to be corrected, it was never done correctly. Friend paid $90 for a tomahawk steak for it to come out 35 minutes after the rest of our food, so 7 of us waited "2 more minutes" about 10 different times for his steak to come out. "It takes longer to cook". Not really - they recorded them cutting it like it was the first one they've ever sold. SPICE was the only decent food place there. Mexican place was a joke - stale chips, wrong orders, all kids missing food items and another waiter tried to help, but they never showed up and we had to go to the buffet instead. I don't have crazy high standards for food - I really don't. But never getting your order correct, not receiving food, and stale/dried out/cold food at almost every place you go is straight up annoying. Lastly, the I'd say 75% of the staff looked MAD. I get that it's hot, they're serving people having fun on vacation. That's their job though. We've been to multiple punta cana resorts before where staff is super energetic, excited, friendly, etc. Everyone in our party noticed. Randoms at the swim up bar noticed as well. One thing that I won't take a star off for, but is completely stupid - their pool towel station is all the way at the beach, away from the actual pools. OK so I'll get to walk off some calories. Why does it close at 5pm when the pool closes at 7pm? Lots of people so confused looking for towels only to be told it closed 2 hours prior. So many small things make this place a 2 star resort. I would never recommend Onyx to a single person ever. Even if it was half the price.